Payment Investigations and Data Analyst

Payment Investigations and Data Analyst

Glasgow, Scotland

As a Barclays Payment Investigations and Data Analyst, you will be responsible for providing operational support for investigations and data processes, maintaining in-depth knowledge, and driving proactive stakeholder engagement. This is an opportunity to help maintain accurate and timely processing of payment investigation and data requests within agreed deadlines. Part of the role will also be managing the analysis of existing work practices to identify and implement areas for improvement.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Being accountable for workflow performance ensuring daily Service Level Agreements are met

• Establishing the most effective and efficient processes for the business, including referrals by operatives and customers both within and outside the department

• Resolving contentious customer enquiries ensuring excellent customer service is maintained, without referral but escalating where appropriate

• Ensuring departmental Risk and Controls Framework is reviewed regularly and assurance activity detailed

• Taking ownership for risk issues and procedural failures, ensuring no further recurrence and updating Risk and Control Framework if appropriate

• Being responsible for validating work processed across the global teams, undertaking QA, error review and loss analysis to drive performance offshore reducing unit costs

What we're looking for:

• Proven experience in a fast paced and elevated risk Customer Services area and ability to prioritize highest risks against time and cost issues

• Exceptional PC skills and ability to work under pressure autonomously and meet challenging deadlines

• Significant amount of experience in a complex analytical role, often reviewing extensive amounts of data to implement a solution

• Detailed knowledge and understanding of risk requirements, tools, practices and procedures applicable to relevant policies and processes

Skills that will help you in the role

• Significant experience in financial or accountancy environment, including complex problem resolution working under own initiative

• Proven experience in an Operational and Audit environment

Where will you be working?

Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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