Service Delivery Practitioner

Job Description

Job Title: Service Delivery Practitioner

Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £44,000 + dependant on skills and experience

What you'll be doing:

• Ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T
• Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications
• Champion Continual Service Improvement and Service Automation
• Minimise Service-Related Risks

Your skills and experiences:

Essential:

• Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered

Desirable:

• ITIL Practitioner
• Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. ServiceNow)
• Familiarity with the generation of Service Acceptance Checklists and Service Design Packs and Operational readiness reviews
• Able to hold delivery projects to account for Service Acceptance related deliverables
• Understanding of the architecture of resilient applications

Benefits:

You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The IM&T Product Fulfilment Team:

As a Service Delivery Practitioner, you will ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T. You will be given the opportunity to work in a busy project environment, using variety of modern tools, such as SAP, Service Now and similar.

Career opportunities are available depending on career aspirations, within the department and across the department, large wings of IT that are in need of the skillset.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 9th May 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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