Customer Service Advisor

Customer Service Advisor

Stoke-On-Trent

Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday

As a Barclays Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers' needs

• Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued

• Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate

• Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly

• Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products

• Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions

• Taking inbound calls at times and listening to customers' specific circumstances while tailoring the relevant solutions to their needs

What we're looking for:

• Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach

• A genuine passion for helping others with a customer centric mindset

• The ability to educate our customers on a range of products and services

• Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

Skills that will help you in the role:

• Ability to work seamlessly as part of a team but also to their own initiative

• Proven ability to use Microsoft Office to a high standard

• Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

Where will you be working?

You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

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