Senior Product Lead – Knowledge Exchange

Connect to your Industry

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Senior Product Lead provides business leadership and strategic direction for Deloitte's enterprise knowledge platform for sharing intellectual property, the Knowledge Exchange (KX). Sharing of insights and expertise across Deloitte's global business is fundamentally tied to the tools our professionals use to locate and contribute internal content and experience (subsystems of KX Documents, KX Dash and KX Qualifications).

Product Lead partners closely with our technology delivery teams to drive progress on planned roadmaps and co-lead projects that continually enhance our tools. In addition, the Product Lead is responsible for helping to increase the adoption and overall use of the products in their portfolio by monitoring usage patterns and coordinating with other teams in Knowledge Services (KS). This role reports into the KX Platform Leader.

• Develop the product vision that aligns with strategic business objectives in conjunction with business and Knowledge Services leaders; lead the development of product enhancement roadmaps, facilitating alignment on priorities with stakeholders
• With counterparts in the Deloitte Technology organization, co-lead technology projects to deliver digital features and enhancements per product roadmaps; co-present project status to stakeholder groups
• Lead planning and execution of business stakeholder activities in conjunction with projects, e.g., business validation, knowledge transfer sessions, deployment
• Serve as a subject matter expert for tool capabilities and the business value intended to be achieved by the product
• Deeply understand tool architecture and functionality to provide creativity in developing solutions to meet stakeholder needs
• Partner with technology counterparts to prioritize delivery team efforts, balancing stakeholder enhancements, production support issues and infrastructure upgrades
• Define key metrics to proactively assess tool usage and value; communicate with leaders to escalate areas of concern and recommend corrective action
• Lead product adoption efforts through analysis of both usage and participation metrics, recommending efforts to improve tool usability and to increase awareness and usage
• Recommend and implement mechanisms to collect end user feedback on a routine basis
• Provide direction to product operations that support tool enhancements, optimization and quality, primarily provided offshore
• Proactively partner with other product leads to deliver holistic and integrated solutions
• Monitor industry trends and best practices to inform strategic thinking, in particular leveraging emerging technologies to improve automation and user experiences; contribute to Deloitte's external eminence in the knowledge products digital space
• Manage and counsel team members to optimize their contributions and enhance their professional development

Connect to your skills and professional experience

Education: Bachelor's degree or equivalent in a related field (Information Systems, Computer Sciences or equivalent) required.

Experience: Proven related technology project management, software delivery, and systems Integration or equivalent experience.

Other Qualifications:

• Proven effectiveness at stakeholder management required
• Experience with knowledge management and content management tools and/or client service experience in a professional services organization
• Experience having a lead role in technology projects across all aspects of the systems development life cycle
• Ability to provide direction to team members, including time management and mentoring
• Excellent oral and written communications skills (including facilitation, presentations and email communications)
• Excellent organizational skills for handling multiple projects simultaneously
• Customer service orientation with focus on providing tangible outcomes
• Experience working with virtual teams strongly preferred.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."

Our hybrid working policy

You'll be joining one of our innovative virtual communities based in UK Wide, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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