By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world. With our expertise in connectivity, our leading IoT platform and our global scale, we can deliver the results businesses need to progress and thrive. As Vodafone is changing to a Digital and Connectivity Services provider, where Digital First is a critical component, Vodafone Business needs to lead the way in this transformation to achieve its double-digit revenue growth ambition.
For us to be successful, Vodafone Business must enhance its focus on customer experience and increase the speed and scope of digitalisation across all segments. Our team, Digital Transformation and Customer Experience, has a critical role in this journey: we aim to deliver a simpler, faster, and better customer experience.
As a Data Programme Lead, you will be involved in delivering customer focused data projects for our global markets. The role will primarily focus on supporting the data and analytics capabilities across our digital advice service, V-Hub. There will also be plenty of opportunities to get involved in supporting the roll-out of our market leading customer data platform, marketing effectiveness capability and Gen AI projects.
• You will manage relationships with stakeholders in Vodafone Business and across global markets on behalf of the Data Programmes & Strategy team (Digital Transformation and CX Measurement function).
• Create and maintain a Global Insight dashboard, relevant reporting frameworks, and visualisations to communicate key performance indicators (KPIs) and trends to stakeholders.
• Conduct analysis of business requirements and processes. Transforming business requirements into Data & Analytics requirements to develop solution options and recommendations.
• Collaborating with our Group D&A business partners and business teams to ensure business requirements and processes are fully understood and well-defined.
• Use interviews, workshops, documentation reviews, business analysis and business process evaluations to facilitate successful project delivery.
• Work with and challenge business stakeholders on their assumptions, defining objectives to help influence current solutions and the workstream vision.
• Creation of diagrams, process flows and scenarios to translate complex data flows into digestible business documentation.
• Drive a ‘customer first approach' across the organization through sharing of best practice and acting as subject matter expert.
• Proven experience providing strategic analysis, business insight and reporting to senior business stakeholders.
• Must have knowledge of data warehousing and cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with machine learning and statistical modelling
• Good commercial and practical experience within the Martech landscape and the common tools used to manage marketing intelligence. (Adobe/Tealium/SalesForce/Pega/Data Visualisation tools)
• Strong analytical and problem-solving skills, with the ability to transform complex business requirements into actionable data and analytics solutions.
• Experience driving and managing projects, ensuring successful project delivery in a dynamic environment.
• Understanding of the interaction between data flows and business processes data and how upstream actions impact downstream quality.
• Excellent presentation/organisational skills and ability to effectively communicate and collaborate with diverse teams.
• Strong interpersonal skills and relationship management.
• Ideally looking for a candidate who has previous experience at a top four consulting firm, agency or in a large matrix organisation.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too
• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks, the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
• Hybrid working - twice a week in the office
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
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Job posted: Apr 24, 2024
Expiration date: Apr 24, 2025