Client Relationship & Account Programme Manager, Growth, Enabling Functions

Connect to your Industry

Deloitte's Growth function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.

Join an exciting and growing team and play a critical role working alongside our Client Relationship Executives (CREs) and Client Account Managers (CAMs) as they develop relationships with our priority clients.

This varied role will focus on enabling a team of CREs in the UK and offshore CAMs (based in Hyderabad, India) to perform their roles to the best of their ability – working with the Programme Lead to coordinate a world class programme, lead communications and engagement workstreams, work with learning colleagues to enhance an established L&D programme, and liaise with global counterparts to draw in best practice.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will be part of the central Relationship and Account management team andcarry out key activities to support a growing and business-critical team.

Key responsibilities include:

• Leading on the design and execution of a comprehensive and integrated communications and engagement plan, that focuses on enhancing the community experience for CREs and CAMs, drawing in best practice from across the firm and communicating it in a clear and actionable way
• Supporting the enhancement, roll-out, and evaluation of a world-class and bespoke Learning and Development Programme, working with the Learning Department,internal teams, and third party learning providers
• Assessing and developing new activities to enhance the CRE and CAM community including initiatives to share best practice, including leading the Programmes ‘Communities of Practice' initiative, aligned to the firms Strategic Growth Opportunities (SGOs)
• Building your own networks, developing and maintaining strong relationships with key internal stakeholders including the CREs, CAMs, industry teams, offshore support team and business line teams to ensure connectivity across the business and identifying ways to better support the CREs in their roles and promote their impact
• Plan and deliver communications such as emails, webinars (drawing in experts to provide content),events, and bespoke training sessions designed to inspire and engage our client development community
• Collate and curate stories of impact from across the programme to demonstrate ROI and articulate where CREs and CAMs are supporting clients in moments that matter
• Monitor and adapt activities and initiatives based on feedback and to deliver impactful results
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

We are looking for candidates that are experienced in programme management, marketing and L&D roles, with a passion for client excellence and a focus on delivery excellent results

Essential

• Excellent communication skills and a confident communicator (verbal, written, presentation skills). Comfortable working with senior stakeholders, confident to challenge the status quo
• Strong project management skills, with a track record of executing projects and initiatives to tight deadlines, thinking strategically as well as having an eye on the detail
• Successful networker, an individual with a passion for making connections
• Passionate about driving stronger, deeper client relationships for the firm
• Proactive, looking for opportunities to continuously develop and improve Relationship and Account Management Programme activities
• Excellent capabilities with Deloitte's applications, systems (including MS Teams, OneDrive, Office, Salesforce)
• Knowledge of how firms such as Deloitte and other global professional services firms work, the range of services provided and how client relationships are developed

Desirable

• Marketing/Business Development/Communications & Engagement experience preferred
• Experience of designing and delivering communications, invitations and events for a senior audience
• Experience of working within a professional services/partnership environment
• Understanding of L&D Programmes
• Facilitation experience
• Experience of working cross border/internationally

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” -Lisa, Enabling Functions

Our hybrid working policy

You'll be based in Birmingham or Leeds with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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