Outsourced Operations Manager

Job ID: 0000K1JI

Location: Sheffield, United Kingdom

Area of interest: Operations

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 23-Apr-2024

Closing date: 30-Apr-2024

Job description

Some careers shine brighter than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Deputy Chief Operating Office comprises a set of outcome-focused service pillars including Corporate Services, Chief Control Office, Digital Business Transformation Services, ServCo Management, Group Transactions Implementation, as well as regional oversight for Canada, Latin America and Middle East and North Africa.

DCOO manages around 1000 suppliers globally with spend over $1.2bn per annum. Managed by colleagues from the CS.

Outsourced Operations oversee all Third-Party relationships globally with focus on four pillars:

• Third Party Risk Management
• End-to-end cost management
• Building sustainable supply chains
• Continuous improvement

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

The role offers a great deal of variety and you may find yourself:-

• Ensuring supply chains are operating well and suggesting improvements.
• Dealing with senior Stakeholders and managing them and their teams through challenging transformation programmes
• Developing our framework of cost management and reporting across the DCOO and Corporate Services
• Leading significant transformation projects to improve how Third Parties are managed by DCOO. These will be impactful and on a global scale. You will ensure that changes are fully embedded and control models have been updated to ensure that your improvements will last.
• Accountable for the development of sustainable supply chains and support the Net Zero in Operations programme, in particular the management of a portfolio of projects to provide us with our carbon offset credits.

Requirements

To be successful in this role you should meet the following requirements:

• Previous experience within one or more of the following areas is mandatory: Large Corporate third-party risk management End-end cost management of third parties Management of major suppliers and knowledge of frameworks for strategic supplier management Supply chain transformation
• Design dashboards and operational MI
• Intermediate to advanced level excel skills is mandatory.
• Supplier management framework experience is beneficial.
• Good knowledge on Risks and Issues Management, Helios and Third Party Operated Key Controls is desirable.
• Global stakeholder engagement and relationship building with the wider teams
• Experience of leading change within a global organisation

This role is based in Sheffield, Hybrid.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500