Senior Manager Digital & Distribution Compliance Risk Specialist, CCOR

End date

Monday 13 May 2024

Salary range

£80,206 - £94,360

We support agile working

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Agile Working Options

Job Share; Hybrid Working

Job description

Key accountabilities:

• Evidence of being a strong technical expert in relation to Digital and Mobile technology, consumer psychology, and behavioural economics.
• Keep up-to-date with industry, consumer and market developments, and convert this knowledge into ideas and activities that support the development, ongoing maintenance and embedding of the digital and distribution policy and risk appetite.
• Act as one of the Group's specialist Conduct & Compliance Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies.
• Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, and provide independent challenge to risk decisions, as they relate to your specialism.
• Interpret new and existing regulations accurately and adeptly, highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group.
• Support the definition and development of appropriate control objectives for Conduct & Compliance Risks. Ensure that the Group's business processes, systems and activities are conducted in a controlled and compliant manner.
• Establish Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management and the Board.
• Provide support to risk and control owners to report incidents, exceptions, or non-compliance with control objectives. Take corrective action and implement changes when control objectives are not being met or when existing risks change and/or new risks emerge.
• Continuously monitor the risk landscape for changes to existing risks and identification of new, emerging risks.

What you'll need:

• Evidence of being a strong technical expert in relation to digital and mobile customer journeys, psychology, and behavioural economics.
• Able to demonstrate depth to confidently provide challenge and advice to platforms e.g. Consumer Servicing and Colleague Channels Platforms.
• Experience of RegTech and has utilised technology and data led solutions to deliver enhanced consumer outcomes.
• Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure.
• Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks.
• Excellent leadership skills with evidence of coaching to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group Strategy and Purpose creating new and better ways for the organisation to change at pace.
• Future focused by being able to conceptualise and articulate a customer centric desired end state that has clear line of sight to our Group Strategy.

And any experience of these would be really useful:

• Has examples to show how they have helped the business to understand its compliance obligations, including successful oversight and challenge to ensure adherence to Compliance Risk Appetite.
• Strong communication skills and the ability to influence at senior levels.
• Inclusive working style that ensures everyone can be themselves in a safe environment.
• Record of delivering results and an awareness of the importance of documentary evidence for key decisions.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.