Monday 06 May 2024
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Job Share; Hybrid Working
JOB TITLE: Payments & Engagement Lab Product Owner
SALARY: £121,000 - £156,000
LOCATION: London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
Our Client Servicing & Engagement Platform will deliver the next generation digital bank for clients, which is mobile first and data led. By simplifying and automating journeys, clients will receive a better experience, and colleagues will be enabled to spend more time helping clients to grow their business.
The Payments & Engagement Lab is one of four labs in the Client Service and Engagement Platform established under our Platform 2.0 banner. The Platform delivers change across digital systems that support business clients.
The Lab is responsible for 2 major areas; Domestic and International Payments (non Complex) & Engagement (Account overview, Push Notifications, Help & Support and Digi Inbox). The Lab comprises of technicians and change delivery specialists who lead and deliver change in an iterative manner.
As Lab Product Owner you'll be a passionate, inspiring, customer-centric leader and be responsible for the business leadership of delivery. You'll be responsible for end-to-end delivery to customers and colleagues with the main goal of realising value for by ensuring that the teams are solving the right problems. This is achieved by building collaborative, empowered teams, nurturing them to take ownership of the relevant outcomes, whilst stimulating innovation and mitigating risk by encouraging data driven test and learn activities.
You'll operate as a leader who harvests a culture where colleagues are trusted, encouraged and supported to be bold and brave releasing colleagues' full potential whilst growing and attracting quality talent.
The role will work alongside the Lab Engineering Lead in shaping the vision and centre on setting the strategic direction for the teams to release a complete product or service.
Here's where you'll make a difference:
What You'll Need
This would be a great role if you enjoy: 1) working in the fast paced world of Digital client servicing 2) an exciting combination of technical and non-technical work 3) supporting the development of innovative solutions.
As the face of the Lab and accountable for delivering the Lab's Outcomes, you'll require a unique combination of digital servicing experience and change delivery expertise. Therefore as a minimum to apply we need to see:
And Any Experience Of These Would Be Really Useful
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
Finally, we need you to bring your whole self, passion, determination and brilliance with you. In return, we'll ensure you're supported through direct leadership, your peers and a broader culture that encourages and energises you.
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
Job posted: Apr 24, 2024
Expiration date: May 06, 2024