UFC Team Manager - Coventry Cross Point Extra

Hours: 36

Salary: Competitive

Location: Coventry CV2 2SH

United Kingdom

Apply by: 13/05/2024

About the role

Be in a driving role in serving Britain's shoppers a little better everyday.

Put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our online customers and colleagues.

Be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together.

Get to grow your own team by spotting talent and giving them feedback and support they need to be at their best, whilst developing your own skills and experience.

Maximise sales, ensuring deliveries are right and on time whilst making sure everything is safe and compliant with everyone in the right place at the right time.

Be responsible for the operation in your centre ensuring routines and processes, standards coverage and change are all well managed.

This role leads from the front with your colleagues and customers

You will be responsible for

Putting colleagues at the heart of what I do so they can fulfil the shopping trip safely and brilliantly:

• Create an inspiring and welcome working environment for everyone.
• Deliver the shopping trip for customers by coaching my team to play their part.
• Promote a culture of safety first within my centre through leading and managing safe & legal routines.
• Ensure my team are fully trained and validated in their roles.
• Understand how to use the self-service facilities, supporting colleagues as required.
• Create an environment of two way communication, inspiring a culture of trust.
• A role model for colleagues, living the Tesco values and a brand ambassador that builds colleague advocacy.
• Understand the Big 6 for my centre and areas I manage, leading my team to deliver the targets and root causing where targets are not being met.
• Balance a wider range of KPIs, analysing data and root causing to put in place concise, well informed and sustainable improvements.
• Review systems/reports/feedback to delivery the right improvements for customers and colleagues, action planning as required.
• Deliver a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.
• Develop own operational and behavioural skills, actively seeking feedback.
• Manage inspiring great performance everyday with my team, setting objectives and reviewing performance, delivering a balanced set of results.
• Recruit the best colleagues for our team, selecting those that are passionate about service.
• Empower colleagues to always put the customer first and deliver outstanding service.
• Responsible for business change within grocery home shopping, communicating and engaging with colleagues to deliver these changes successfully for the good of customers, colleagues and Tesco.
• Drive efficiencies in the operation at every opportunity.
• Ensure routines and colleagues are in place to fulfil customer orders on time through effective management of resource, picking and fulfilment processes

You will need

• Working together across my Centre and across Fulfilment to achieve shared success
• Building strong relationships with customers and colleagues.
• Being flexible in the way you think, make decisions and handle change.
• Knowing your own sources of energy and keeping yourself fit for life.
• Always looking for ideas and opportunities to build a better Tesco.

What's in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day'. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

*We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.*

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.