eCommerce Manager - Investments

End date

Monday 06 May 2024

Salary range

£57,546 - £63,940

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: eCommerce Manager - Investments

LOCATIONS: Leeds

SALARY: £56,421 +

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.

About this opportunity

Are you looking for an exciting role? We have a brilliant opportunity for someone to join our digital eCommerce team looking after the Ready-Made Investment and Stockbroking products! Our team supports both Investments and Pensions within the Chief Customer & Distribution Office which are part of the Insurance, Pensions & Investments (IP&I) business unit. We're proud of our fun, inclusive and diverse culture; one that encourages, supports, and celebrates colleague and team success.

This role presents an opportunity to lead a virtual team across multiple business areas, the Digital eCommerce Manager works collaboratively to deliver against our plans, finding opportunities to transform customer experiences by delivering improvements and solving business problems. Our work involves close collaboration with product, marketing, and feature teams, to help deliver value for our customers and the business.

With over 30 million customers in the UK, make your mark in a leading digital financial service provider. A workplace where you can proudly be yourself; our people make Lloyds Banking Group a truly exciting and inclusive place to work.

We're searching for a passionate and creative individual to help drive performance and expand our business in line with our latest IP&I strategy.

Are you motivated by...

• Learning about the business environment we operate in, consumer trends, market insight and technology developments?
• Collaborating with delivery teams to ensure alignment of priorities and delivery roadmaps line up with channel distribution plans?
• Balancing the needs of customers against the risk appetite of the bank to prioritise well?
• Interpreting performance and presenting a clear strategy to senior leaders across IP&I and partnering business areas?

What you'll do in this role...

• Drive business performance by understanding customer needs, generating demand and removing friction through our digital customer journeys.
• Empower a virtual team of specialists from across various teams to seek out and tackle problems to drive value for customers.
• Collaborate with change delivery teams will be essential to ensure benefits are realised and future investment is secured for strategic priorities.
• Capturing and analysing data about customers, competitors, and current openings in the market to recommend educate and measure steps to achieve business growth.
• Encourage teams with your energy and passion, with a focus on collaboration.

What you'll need

• To be data driven and use evidence-based decision-making to explain 'why'.
• The ability to think creatively, to add new and exciting initiatives to the optimisation backlog.
• Be comfortable working with and sometimes having to challenge senior colleagues from across the Group.
• To be curious, with an appetite for learning new skills & capabilities.
• Influence without authority, trusting and empowering the team.
• Role model the LBG values & leadership behaviours.
• Have phenomenal interpersonal skills, the ability to build good working relationships, logical & creative thinking skills and being able to articulate the benefits or the work we do.

Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career — whatever their background or thinking style.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.