Supplier Service Management Analyst

Supplier Service Management Analyst

Northampton

As Barclays Supplier Service Management Analyst, you will be responsible for building effective stakeholder relationships with Barclays suppliers in accordance with the Third Party Service Provider Delivery Standard. You will also ensure that all Third Party Suppliers, who provide a service to Barclays Payments Merchant Services in Corporate Cards and Payments meet their contractual obligations, allowing them to deliver their ambitions in a controlled way, while maintaining exceptional quality assurance.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Ensuring compliance to the Third-Party Service Provider Service Delivery Management Standard

• Managing service review meetings with Third-Party and service recipients, to review Supplier contractual performance

• Being responsible for monitoring, tracking, and reporting on service levels and KPIs to manager

• Supporting resolution of incidents between third party suppliers and Barclays, from root cause analysis through to remediation and lessons learned

• Managing the budget and working with the stakeholders involved to ensure Purchase Orders are in place and invoices are approved for payment within contractual SLAs.

• Forecasting and planning capacity to avoid wasted effort and unnecessary destruction costs along with providing adapted forecasts dependent on business ‘Wins'

What we're looking for:

• Working knowledge of best practice operations management, risk, control, business continuity and systems

• Proactive, motivated individual who plans ahead and prioritizes own workload with minimal supervision. A self-starter who can drive their own performance

• Proven communication with the ability to influence stakeholders within Barclays and communicate complex information both verbally and written.

• Flexible approach in order to meet changing business demands and execute change positively

Skills that will help you in the role

• Service or Supplier Management experience

• Operational Risk experience

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

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