Adobe Customer Journey Analyst

Senior Data Analyst, Ocado Solutions

*Note: This job is hybrid, and based out of Cincinnati, Ohio

“We are on a mission to transform the future of grocery retail through sustained technology innovation.”

Ocado Group is putting the world's retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world's largest online-only grocery retailer as well as the global ‘Ocado Smart Platform'. With everything from websites to fully autonomous warehouses that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business.

We architect and build groundbreaking, game-changing technology solutions. We don't do off-the-shelf. We don't do easy. We are writing, building and running all our own software systems, we're constantly pushing the limits of what technology can do.

About the team

This role is within Ocado's Solutions division. Supporting our Partners around the world in a consistent way is essential to our long-term relationship with them; and to our commercial success. The Solutions teams provide all of our Ocado Smart Platform (OSP) Partners with wide-ranging remote and local support for their platform; so they can deliver their retail customer promises every day.

What would I be doing?

As a Senior Analyst, you lead projects utilizing e-commerce website and app data to identify efficiency and growth opportunities within our partner's e-commerce platform, directly impacting their commercial decisions and enhancing the shopping experience for hundreds of thousands of end customers around the world

“Provide the insight, advice and services to help our partners and prospects succeed and grow with their e-commerce platform”

You will also be helping to drive our profitability while continuously improving the services we deliver. Your insights will have a direct contribution to Ocado's long-term goal of changing the way the world shops.

• Generate actionable insights to support our partners in optimizing their e-commerce platforms, leveraging Adobe Analytics and Adobe Customer Journey Analytics as your primary tools.
• Conduct deep-dive analyses into website and app performance to identify trends and behavior patterns. Use your findings to propose enhancements that elevate the user experience and drive conversions. Expertise in A/B and multivariate testing (MVT) is essential for leading conversion rate optimization (CRO) initiatives.
• Establish foundational web and app analytics reporting for our partners. Ensure data integrity in reports and segments, and work collaboratively to address any data collection or implementation gaps in Adobe's ecosystem.
• Forge strong relationships with our partners, acting as the contact between data insights and e-commerce optimization. You'll facilitate regular meetings, workshops, and presentations with our partners to ensure they're fully leveraging their e-commerce platform's potential. Comfort and proficiency in engaging with partner technology teams to refine data collection strategies are key.
• Collaborate with partners to ensure effective utilization of customer data for marketing and e-commerce reporting within Adobe Analytics as a single source of truth
• Ability to quantify incremental uplift of our partner's marketing campaigns and present back findings
• Assisting our Partners' worldwide e-commerce operations. This entails providing valuable insights and recommendations, developing informative visualization dashboards using LookerML, conducting ad-hoc analysis, and conducting business reviews
• Problem Solving, with our department and business growing rapidly, and with even bigger growth plans ahead, new challenges and insights will develop for you to tackle
• Creating data to represent Ocado Solutions' objectives and interests to other functions (e.g. Product Continuous Improvement)
• Project Management and Support. Whether it is your own idea or a project managed by another department, you will be involved in supporting different projects across the business
• Engage with various teams across our partner's organization to uncover opportunities for growth and improvement. Your efforts will contribute to enhancing customer acquisition, increasing average order frequency and value, and minimizing churn

What We Would Like To See:

• Extensive knowledge using Adobe Analytics and Adobe Customer Journey Analytics
• Leading projects within the CRO activities including AB and MVT testing.
• Experience with data analysis and visualization tools (e.g. SQL, Excel/Google Sheets, VBA/AppScript, Data Studio/Tableau/Looker)
• Ability to quantify incremental uplift of our partner's marketing campaigns
• Strong communication with technical and non-technical senior management and key stakeholders
• Python and Google Colab experience would be beneficial to the role but not essential
• 2.1 degree in a STEM subject or equivalent work experience in a quantitative role
• Comfortable communicating with technical and non-technical senior management and key stakeholders
• Analytical thinker who can break down complex problems
• Python experience would be beneficial to the role but not essential
• Able to use data to create compelling stories and achieve positive outcomes
• Tenacity to follow ideas and problems through to resolution
• Experience adapting to a fast-changing environment
• Willingness to travel internationally to meet with our OSP Partners

What we can offer you.

401k Plan; 100% match up to 5% of earnings; Paid Vacation and Sick Days; 10 Paid Public Holidays; Medical, Dental, and Vision Insurance; Medical and Dependent Care; Flexible Spending Accounts Health Reimbursement Account; Company Contribution of 50% of Annual Deductible; Company Paid Life Insurance; Short and Long Term Disability Insurance; Employee Assistance Program.

Although this role will be based primarily at our Office in Cincinnati, we will be able to offer flexibility with regard to work location and working hours.

Due to the energizing nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment.

Please note: If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.

Please let us know in your application if you need any special adaptations for the selection process. At Ocado, we adapt our selection processes to our candidates.

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