Abu Dhabi Islamic Bank

Unit Coordinator - Branches (Outsource)

Abu Dhabi,United Arab Emirates
  • Salary average
    -YEAR
  • Type of employment
    Full-time

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.


Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements.
  • To ensure all the applications are entered into the system are error free and as per policy.
  • To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don'ts polices.
  • To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
  • To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
  • Maintain defined MIS as per business requirements.
  • Adhoc requests as per business requirement
  • Identify and close process gaps to improve efficiency to ensure seamless customer experience.
  • Adhere to ADIB policy/procedure.
  • To attend assigned training for self-development

Skills used at work

    Role: Unit Coordinator

    Location: Abu Dhabi

    Role Purpose:

    To Enhance support function to frontline Staffs by timely & error free processing of Branches Asset finance by abiding ADIB Policies & Procedures.

    Key Accountabilities of the role

    • To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements.
    • To ensure all the applications are entered into the system are error free and as per policy.
    • To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don'ts polices.
    • To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
    • To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
    • Maintain defined MIS as per business requirements.
    • Adhoc requests as per business requirement
    • Identify and close process gaps to improve efficiency to ensure seamless customer experience.
    • Adhere to ADIB policy/procedure.
    • To attend assigned training for self-development

    Specialist Skills / Technical Knowledge Required for this role:

    • Broad knowledge of Retail Banking products & services
    • Business Communication Skills
    • MS Office
    • Good Knowledge of UAE banking practices, regulations & risks.
    • Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.

    Job posted: Mar 06, 2024

    Expiration date: Mar 06, 2025