Abu Dhabi Islamic Bank

GTB Implementation Manager

Abu Dhabi,United Arab Emirates
  • Salary average
    -YEAR
  • Type of employment
    Full-time

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.


Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
  • Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
  • Lead/coordinate implementing GTB products at customer site.
  • Lead/Coordinate GTB product trainings for GTB clients.
  • Ensure that implementation is done within client agreed timelines and are within regulatory policies.
  • Update activities on CRM & internal trackers
  • Coordinate with GTB vendors as required for implementations.
  • Assist e-penetration strategies
  • Assist dormancy reduction strategies
  • Assist channel payment utilization strategies
  • Attempt to cross sell GTB products during implementation discussions
  • Support launching of channel cash and trade products
  • Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution
  • Assist service team on escalated issues to help resolution
  • Conduct Call back verification on all GTB product registration forms
  • Coordinate signature verification on all GTB product registration forms
  • Complete all mandatory class lead and e-learning on time.
  • Complete your mid-year and end-year appraisals on time.

Skills used at work

    Role : GTB Implementation Manager

    Location : Abu Dhabi

    Role Purpose:

    • Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationships.
    • Act as point-of-contact for ADIB Direct mandate receipt and closure
    • Assist in cash & channel strategy projects for CASA, revenue, dormancy & utilization
    • Assist in cross sell GTB products to existing clients

    Key Accountabilities of the role

    Implementations

    • Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
    • Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
    • Lead/coordinate implementing GTB products at customer site.
    • Lead/Coordinate GTB product trainings for GTB clients.
    • Ensure that implementation is done within client agreed timelines and are within regulatory policies.
    • Update activities on CRM & internal trackers
    • Coordinate with GTB vendors as required for implementations.

    Digitization

    • Assist e-penetration strategies
    • Assist dormancy reduction strategies
    • Assist channel payment utilization strategies

    Cross selling & Commercialization

    • Attempt to cross sell GTB products during implementation discussions
    • Support launching of channel cash and trade products

    BAU

    • Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution
    • Assist service team on escalated issues to help resolution
    • Conduct Call back verification on all GTB product registration forms
    • Coordinate signature verification on all GTB product registration forms

    People

    • Complete all mandatory class lead and e-learning on time.
    • Complete your mid-year and end-year appraisals on time.

    Specialist Skills / Technical Knowledge Required for this role:

    • Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes
    • Good understanding of SWIFT system & H2H protocols & solutions
    • General understanding of client documentation signature verification, Call Back and archival processes.
    • Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.
    • Good presentation, training and communication skills to group audiences.
    • Good understanding electronic payment operations and support structure

    Job posted: May 07, 2024

    Expiration date: May 07, 2025