Job ID: 0000JYTE
Location: London, United Kingdom | Leeds, United Kingdom
Area of interest: Branch and Retail Banking
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 18-Apr-2024
Closing date: 26-Apr-2024
Job description
Locations: Hybrid working. Office location can be London or Leeds.
About Zing
Zing is a brand new fintech built to make international money worry-free for anyone who sends, spends, or converts international currencies. Zing has been developed within the HSBC Group to work for anyone, even if they don't have a HSBC account. Zing is a separate brand and product so we can be an agile fintech whilst getting the benefits of having one of the world's biggest international banks as a parent.
Zing has recently launched in the UK and has ambitious plans to scale both within the UK and internationally at pace. For more details about Zing, please visit https://www.zing.me/.
Purpose:
We are building a reputation for truly differentiated and innovative levels of customer service that set us apart from our competition, generating advocacy and loyalty throughout our customer base. As part of our global expansion, we are looking for an experienced person to support the Customer Experience (CX) Manager, and this role will be instrumental in helping us achieve our aims. You will play a key role in supporting customer satisfaction and loyalty. You will be responsible for programmes that enhance our overall customer experience, focusing on building strong relationships and delivering outstanding service.
Reporting to our Customer Experience Manager, you will help design, lead and implement our CX and Knowledge Management strategy, focused on creating positive interactions, addressing customer needs and continuously improving processes to exceed expectations and delight our customers.
If you're looking for a career that will help you stand out, join Zing by HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Zing by HSBC offers opportunities, support and rewards that will take you further.
What you will be doing:
Requirements
What you will need:
You'll achieve more when you join HSBC.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
Job posted: Apr 18, 2024
Expiration date: Apr 27, 2024