Programme Manager - BT Business School

Job Req ID: 32133

Posting Date: 18 Apr 2024

Function: HR

Unit: Business

Location: Assembly, Bristol, United Kingdom

Salary: Competitive + Excellent Benefits

Location

Birmingham, Bristol, Belfast or London - hybrid working 3 days in the office, 2 wherever.

Why this job matters

Leadership capability is at the heart of all our People plans in Business. The BT Business School 2024 is a mini-MBA style leadership program designed bespoke for the Business division of BT. It offers participants the opportunity to increase their leadership capability, influence the culture in Business, and build their network. This is an important program sponsored by the BT Business CEO and delivered by a former BT Exco member to support our senior managers and senior leaders who play a critical role in executing the Business strategy and transformation plans. Approximately 650 participants will go through the program in 2024.

As the BT Business School Programme Manager, you will play a pivotal role in overseeing and coordinating this large-scale leadership development program within our organisation. Your responsibilities will span learning design, event delivery, execution, and evaluation aimed at enhancing leadership capabilities and demonstrating return on investment.

What you'll be doing

Program Design and Implementation:

• Collaborate with the lead trainer and internal and external stakeholders to design customised learning modules, graduation overall learning roadmap, and post-program embedding plan to meet program objectives.
• Ensure that the BT Business School programs are aligned with priority leadership capability and culture shifts, Business strategy, and transformation plans.

Project Coordination and Oversight:

• Manage multiple projects within the program, ensuring timely delivery and adherence to quality standards.
• Collaborate with the lead trainer, program team, and senior stakeholders to achieve program milestones.
• Oversee the program coordinator to manage participant queries, track and report on attendance and learning completion, and manage logistics to deliver a quality program experience.
• Provide logistics planning and on-the-day learning event support for events in Birmingham, London, and Manchester.

Stakeholder Engagement and Communication:

• Build strong relationships with senior leaders, sponsors, and other key stakeholders.
• Communicate program progress, risks, and achievements to relevant parties.

Risk Management and Issue Resolution:

• Identify and mitigate risks associated with program delivery.
• Address issues promptly to minimize impact on project timelines.

Evaluation, RoI, and Continuous Improvement:

• Regularly assess program performance against predefined metrics.
• Implement improvements based on feedback and lessons learned.
• Review and report on return on investment and business impact.
• Conduct end-of-program reviews, including recommendations for the future of the program.

Budget Management:

• Monitor and control spending in line with the agreed budget.

Skills and experience

• A strong track record of program and project delivery in large complex organisations, preferably with a global colleague base.
• HR or learning specialist subject matter expertise, familiar with best practices, industry trends, and HR & learning strategy & policy.
• Subject matter expertise: Experience in designing leadership or learning interventions that can demonstrate clear return on investment.
• Track record of building strong stakeholder relationships and influencing outcomes.
• Data analysis, insight translating into compelling stories to drive decision-making.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Up to a 10% on-target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.