Job Req ID: 31590
Posting Date: 18 Apr 2024
Function: Strategy, Transformation & Business Intelligence
Unit: Digital
Location: Sovereign Street, Leeds, United Kingdom
Salary: Competitive with great benefits
Why this job matters
The business change manager has a critical role in ensuring that we successfully achieve the expected outcomes for Digital and Business as we transition our capabilities and propositions onto strategic architecture. Responsible for defining the strategy for business change and adoption, and executing against it will ensure the delivery of quality solutions for our internal and external customers, and the smooth transition to the use of new tools for our internal teams. Coordinates a wide range of tribe roadmaps to delivery succinct and meaningful comms within Digital and Business on our critical outcomes, what they are and why they are important.
They will lead the implementation of continuous improvement opportunities to improve Business Change and Adoption processes and drive alignment Business Change deliveries across multiple functions to improve interfaces across teams.
This role will follow a hybrid working pattern of 3 days a week in the office and 2 days a week remote
What you'll be doing
- Design, develop and implement comms in support of portfolio & transformation roadmaps for business
- Drive adoption / consumption of products to support realisation of business outcomes
- Directs the Business Change and adoption strategy across the multiple tribes delivering journey changes into business
- Leads the delivery of the multiple Business Change and adoption workstreams embedded within tribes
- Mentors, coaches, and manages a team to develop current and future team capabilities and ensure performance.
- Drives sales enablement, the development of marketing materials, services work packages and product refinement.
- Enables the competitive differentiation and unique value proposition of our portfolio effectively shaping a strong and impactful products and services narrative.
- Drives go-to market strategies, including that of marketing and collateral, enabling sales and consumer leaders to win competitive bid opportunities.
- Leads the implementation of continuous improvement opportunities to improve Business Change and Adoption processes.
- Drives alignment of Business Change deliveries across multiple functions and improves interfaces across teams.
- Manages the development and communication of the Digital Business outcome roadmap, ensuring stakeholder visibility.
- Oversees the design and development of change and adoption plans for tribe outcomes including communications and training activities to onboard and support stakeholders onto new ways of working.
- Leads the analysis of complex data, including interpreting and recognising trends and patterns, comprehension of complex information, and identifying additional data sources or best practice to help devise solutions.
- Leads the creation and implementation of change management strategies and plans that maximise employee adoption and usage.
- Shapes process mapping, creates impact assessments and identifies gaps between current and future state of business processes.
You'll have the following skills and experience
- Communication: Very strong communicator capable of making an impact, to ensure investment meets current and emerging business and technical needs.
- Lead a matrixed team, with the right interpersonal skills to support, guide and coach and collaborate across common goals.
- Proven change-agent and demonstrate experience in driving transformations, fostering collaboration, formulating strategy and resolving performance issues is an advantage
- Knowledge and experience of shaping and executing against a change and adoption strategy for a multi million pound roadmap
- Improvement focus – You bring a continuous improvement mindset, anticipating and analysing obstacles in work processes. You drive developing solutions and implement improvements to bring operational efficiencies.
- Strong People focus and Leadership skills,
- Technical Knowledge: Domain-specific knowledge of customer, contact and portfolio products and technologies pan-BT
- Strong commercial acumen and strategic thinking
- Transformation: Able to manage long term changes and adapting the unit in line with the business. be confident in managing major strategic changes
- Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. investment planning including location, skill and resource. Also, some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions.
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 15% on target bonus
- Company car cash allowance
- Life Assurance
- Pension scheme
- Private Medical cover
- Direct share scheme
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV with TNT Sports and NOW Entertainment
- 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.