Head of TM Operations BUK & BI

Role Title: Director, Head of Transaction Monitoring Operations BUK and BI

Location: Glasgow

The Barclays Corporate and Investment Bank Chief Operating Office covers the Markets, Banking, Corporate, Wholesale Onboarding and Group Financial Crime business areas, providing global Operations, Change the Bank and Run the Bank Technology support to the Front Office and Product teams in delivering value to our clients and shareholders.

Wholesale Onboarding & Group FCO will provide the technology infrastructure to support the services defined by the Group-wide Financial Crime Target Operating Model providing critical protection from Financial Crime Risks for the Group as well as driving the improvement in client on-boarding cycle times and experience to indirectly drive revenue across the CIB businesses. Additionally the team is responsible for Wholesale Customer Data platforms and Corporate and Investment Bank CRM applications.

What will you be doing

The role holder will be responsible for leading a large and growing global function Transaction Monitoring (TM) reviews to detect and disrupt financial Crime throughout the Barclays UK (BUK) And Barclays International (BI) Entities. Core accountabilities are to deliver effective Risk mitigation through Transaction Monitoring applications; constantly developing rules and analysis to protect the business and customers from the risk of financial crime. In addition services include, but are not limited to, Transaction Monitoring Case Reviews, SAR reporting, Securing and holding of funds as required under the Proceeds of Crime Act.

• The role holder will lead a large Global and diverse AML risk management function, engaging stakeholders, and managing resource in line with Operational & stakeholder requirements

• Creating, socialisation and implementing a GFCO TM BUK and BI Target Operating Model; the role holder will achieve goals through the implementation of true Operational excellence through the function, through a strong people leadership strategy and through insights and use of advance tools such as AI.

• The role holder will Influence a wide-ranging audience across the Business, Operational and Compliance functions to gain support for ongoing day-to-day management of the function as well as gain buy-in to the ongoing change agenda.

• The role holder will be responsible for the performance management approach of the department and will agree challenging performance and development objectives for the team providing regular feedback, coaching and training to ensure their maximum potential is achieved.

• The role holder will maintain awareness of business structures/process /change /volume change & other Business function dynamics to ensure capacity matches business demand at all times.

• The role holder will set and implement a robust framework to support an absolutely focus on continuing improving quality throughout the operation through use of Quality Control (QC) as well through analytics and other supporting tools and processes.

• The role holder will oversee business performance across Control, SLA and Cost and develop Key performance indicator (KPI) reporting, presenting to operations and other stakeholders on a regular and ongoing basis.

• The role holder will be accountable for budget oversight of the department covering c250 FTEs across multiple geographies, controlling discretionary spend

What we're looking for

• The role holder will have Leadership experience in a financial institution over a Financial Crime AML function

• The role holder will have a broad Financial Crime or similar background

• The role holder will have Direct experience and detailed knowledge of AML Transaction Monitoring including appreciation of TM risk typologies and risk management

• The role holder will have the ability to translate ‘big picture' concept to robust delivery, and take people on the journey.

• The role holder will have excellent communication skills with the ability to convey technical and/or complex financial crime information to non-technical stakeholders.

• The role holder will have ability to challenge and influence business heads and other senior stakeholders on day-to-day and strategic issues.

• The role holder will have a proven track record of delivery in fast paced, high expectation culture collaborative approach, and ability to work across a complex matrix organisation.

• The role holder will have a thorough and implementable knowledge of Financial Crime regulations, trends and legislative changes and updates in UK/US jurisdictions.

• The role holder will have an awareness of the market trends and best practice for TM operations and the software solutions used therein.

• The role holder will have hands on experience in Financial Crime or similar optimisation projects.

Skills that will help you in your role

• The role holder should have experience of leading and managing teams across multiple geographies

• The role holder should have experience of optimisation tools including AI and understanding of model risk

• The role holder should have knowledge/practical application of TM platforms

• The role holder should have experience of direct regulator engagement – ideally UK/US

• The role holder should have knowledge of financial crime regulations in jurisdictions globally

• The role holder should have experience of leading and managing teams across multiple geographies