Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
About Us
When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!
Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.
About the role
The role of the Building Services Contracts Manager is to manage all aspects of contract management assigned to them in a professional and safe manner. The establishment and administration of working processes, health and safety management and support to the commercial team are all key parts of the role. Reporting to the Head of Building Services, the role will involve coordinating both internal and external functions, to deliver minor and major works safely, on time, on budget and to the right quality and specification. The Building Services Contracts Manager is also responsible for providing and successfully delivering a welcoming, secure, clean, safe and comfortable environment for all staff within
You will be (accountabilities)
- Responsible for the management of third party contracts to provide excellent services relating to building and grounds maintenance; catering; internal and external cleaning; mechanical and electrical infrastructure; health and safety including coordinating with first aiders and fire wardens; utilities and maintenance technicians etc.
- Responsible for the monitoring of employee, worker and visitor feedback raised via internal channels relating to the building environment and surrounding area (e.g. cleaning, air conditioning/temperature, lighting, electric vehicle charging, rodent control).
- Responsible for line management of internal services including maintenance operatives, goods in and out, replenishment services, and building services administration.
- Ensure requests are responded to in a timely and appropriate manner with the agreed Service Level Agreement (“SLA”) and works are commissioned, completed and communicated as appropriate
- Ensure standards of health and safety, presentation and cleanliness are consistently maintained including regular inspections and spot checks of internal and external communal areas with corrective actions being taken immediately including regular liaison with Soft and Hard Services Managers, Ocado Technology, Buildings Technology, Trident Place Campus Management, other campus stakeholders/leaseholders, third party contractors and other collaborators as appropriate. Implement and manage dilapidation controls, life cycle/condition reports and end-of-life projects.
- Responsible for the relationship with the hard services Account Manager, as well as various campus managements and other external contractors.
- Maintain regular contact with the Managing Agents/Landlords for designated sites as required.
- Ensure Ocado's Health and Safety arrangements across the designated locations are implemented and revised where necessary and develop a strong preventative attitude/culture for employees, workers and visitors towards personal risk in the workplace and surrounding environment.
- Manage designated office expenditure to budget, ensuring company purchasing processes are adhered to and an appropriate audit trail is maintained. Advise on predicted future expenditure in order to make informed decisions regarding budgets.
- Responsible for the management of designated direct reports including recruitment and training, as well as arranging cover for sickness and holidays
- Responsible for the leadership, management, performance, and completion of single or multiple complex project management deliveries. Plan, manage and deliver a variety of projects covering a multitude of disciplines and areas of expertise effectively and to budget.
- Provide technical knowledge to contractors regarding building/campus specifications.
- Vet submitted quotes in a timely manner ensuring best value for money/service without compromising integrity.
- To understand COSHH (Control of Substances Hazardous to Health) regulations and guidelines, and ensure proper disposal of all materials.
- Ensure building compliance in all matters for all sites under remit.
- Responding for all out of hours emergencies and callouts, being the first point of contact for the emergency services.
- Providing support and advice for Ocado's Global offices upon the direction of the Head of Building Services.
- Creation and management of PPM Planners based on information provided by others, ensuring proper service internals are maintained and adhered to.
- Management of Building Services helpdesk, including logging jobs, tracking progress and ensuring swift and satisfactory completion of works.
- Cover for other Contracts Managers in their absence.
About you (experience we seek)
- Professional and customer centric outlook with the ability to drive and maintain very high standards
- Proven site facilities management experience in a high quality corporate/office environment
- Previous experience of dealing with mechanical and electrical matters including participating in technical debates and recommending technical solutions
- Previous experience of selecting and managing third party contractors: ability to hold contractors to account against SLA and KPIs
- Proven ability to manage budgets: setting, monitoring, controlling including landlord service charges, rates and utilities for designated properties
- A thorough understanding of relevant Health and Safety legislation ideally with at minimum an IOSH managing safety at work qualification
- Previous experience of supervising others preferred
- IWFM Management qualification, preferred but not essential
- Ability to work to extremely tight deadlines and targets
- Extensive ability to use Office Suite (word, excel, powerpoint) and Google Suite (gmail, google sheets etc)
- Flexible attitude to work hours
What we offer you
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- Pension
- Life Assurance
- Private Medical Insurance
- 25 days holiday, increasing to 27 with 5 years' service
- Employee Assistance Program
- Free Shares
- Opportunity to participate in Sharesave and Buy as You Earn schemes
- Discounted shopping on Ocado.com, Smart Pass
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