Senior Manager, Operations Transformation - Education

Connect to your Industry

If you are looking for a role in a fast paced, exciting environment where you can make a big impact in the Education sector, then this is the role for you.

Join a dynamic team with some of the top Operations practioners in the Education sector, and work with clients who have the intent to transform lives by delivering world class education.

Increasing disruption to the Education sector has created an urgent need for our clients to adapt their business models to the pressures of today, and reimagine their operations so they are fit for the future.

Working at Deloitte, you will find there are countless opportunities to progress, and will be helping to shape the future of the Education sector from day one.

Connect to your career at Deloitte

Deloitte drives progress. Leveraging the expertise across the Firm, audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients transform their organizations to ensure long term success. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Senior Manager in the Public Sector Operations practice, you will play a key role in growing the Deloitte presence in the Education sector, shaping and delivering operations transformation programmes.

Our Public Sector Operations practice helps clients implement their corporate strategy and accomplish their business objectives.

To be successful in this role you will work as part of a team of industry specialists providing consulting services to Education clients, leveraging your experience with operating model design and implementation, service and process design, and understanding of enabling technology.

In a constantly changing and complex environment, using our deep sector and technical expertise we transform our clients core business and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda and maximize operational efficiency.

We focus on the full life cycle of operations transformation - from Operating Model design through to operations transformation, including process reengineering and operational performance improvement.

We do this through our four core propositions:

1. Target Operating Model

Understanding the as-is and to-be for the organisation, in order to create the optimal business architecture for successful strategy realisation in a digital age

2. Continuous Improvement

Helping our clients to obtain long-lasting, self-sustaining improvement capabilities

3. Process Transformation

Transforming clients processes at a business, functional or local level

4. Enterprise Cost Reduction

Providing our clients with a broad scope to maximise sustainable savings in all areas of their cost base

5. Service Design

Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and staff

Connect to your skills and professional experience

As a Senior Manager in our team, you will work closely alongside Partners and Directors and play a key role in influencing and shaping the strategic direction and development of the team, with the opportunity to:

• Use your leadership capabilities to effectively manage diverse teams, with an inclusive culture where people are recognised for their delivery of client work
• Lead client engagements and develop strong long-term client relationships as a trusted business advisor in the Education sector
• Leverage your Education expertise to lead on projects, develop innovative thought leadership and support the growth of our business
• Play an active role in the recruitment and career development of more junior team members
• Develop trusted relationships with our clients
• Actively leading and contributing to the development of the Education and Public Sector Operations teams
• Learn from the best in the Business and also help recruit the best people whilst driving activity such as proposition development and marketing

Essential Skills

• An understanding of the major issues faced in the Education sector and an interest in innovative solutions and strategies to transform the sector
• Experience of designing and delivering operating model solutions in Education
• Experience of influencing in high-profile, complex situations where stakeholders do not always agree about methods, decisions and strategic direction
• Degree qualified or equivalent experience
• Experience of delivering within projects or leading workstreams on transformations such as target operating model design / implementation, process re-engineering or cost reduction within a client environment or consulting firm
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Excellent interpersonal skills and an ability to work in collaborative, multi-disciplinary environments
• Ability to adapt to rapidly changing circumstances and to think creatively to solve client issues
• Excellent ability in Microsoft Office, particularly in Powerpoint and Excel

Desirable Skills

• Knowledge of business design and business architecture practices or cost transformation
• Experience of working in Agile delivery frameworks, especially in Education environments including Scrum
• Experience and ability to operate and understand Project and Programme management disciplines including production of project plans, key quality programme deliverables and working and delivering to strict time constraints

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about.”

-Rhiannon, Consulting

“Everyone always says “it's the people,” and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”

-Gillian, Consulting

Our hybrid working policy

You'll be based in one of our UK offices with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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