Job Description
Location - Open to anywhere in Europe
Company Overview:
Accenture, a fortune 500 company, is a global management consulting and professional services firm that solves its clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We serve clients in more than 120 countries with over 745 000 employees.
Overview of the Team:
People are at the heart of Global Assistance and Protection (GAP), Accenture's Corporate Security Team. We are an organization of highly skilled experts and diverse professionals who take immense pride in serving Accenture and helping grow the business. The Regional Protective Services team is a core part of GAP with members based out of various regions of the world.
Job Summary
Join Accenture's dynamic team as the Employee Assistance Senior Manager (for EMEA reg). This position is GAP's primary responder for various incidents/emergencies involving individual employees. These incidents include but are not limited to medical situations, missing persons, workplace violence, traveller security issues, etc. They will be the liaison between Accenture's Security Operation Center (ASOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc.
As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the accurate support teams are informed and engaged in responding to and supporting our employees during emergency situations. By applying their expertise to provide strategic guidance, assess potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture's people.
Responsibilities/Accountabilities:
- Primary point of contact for individual emergency calls from the ASOC for the EMEA region. Some of these calls will need to be handled exclusively by GAP and others may need additional support teams to assist, such as Employee Relations.
- Primary escalation path for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
- Develop training plans for GAP and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
- Lead the behavioural Threat Assessment Team (BTAT) training and operations
- Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
- Maintain accurate reporting records to supervise trends and identify which incidents may require additional support/resources.
- Work directly with GAP's Managers to ensure they are informed and supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities' security posture.
- Ensure GAP's guidance and response actions are aligned with Accenture's Policies.
- 25% of travel will be required as part of the position
#LI-EU
Qualifications
Basic Qualifications:
- Bachelor's degree in Security & Safety Management, Risk Management, Crisis Management, Organizational Leadership, behavioural Science, or relevant field.
- Extensive experience working in emergency response/crisis management and with behavioural threat assessment and management.
- Demonstrable experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc.
- Demonstrable experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
- Proficiency in English, both written and verbal
Preferred Skills:
- Strong organization, analytical, and communication skills.
- Maintains composure under pressure; provides clear guidance and excels in customer service.
- Quick learner; adapts and multitasks efficiently, managing time effectively.
- Handles highly confidential information securely.
- Influences cross-functional and cross-regional teams for strategic outcomes, analyzing operational data for informed decision-making.
- Comfortable with ambiguity; drives clarity for positive impact.
- ATAP CTM certification, ASIS CPP certification, DHS TERC certification.