CTO Workforce Operations Lead

Job ID: 0000K2WE

Location: Sheffield, United Kingdom

Area of interest: Technology

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 15-Apr-2024

Closing date: 29-Apr-2024

Job description

Join a digital first bank that's powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

You'll be helping us be digital-first when developing new products and services, as well as enhancing existing ones by providing software development and support to each of our Global Businesses and Global Functions.

Using best-in-class technologies, you'll deliver end-to-end execution of all technology services consumed across the HSBC landscape, including change programmes and applications in production.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

In this role, you will:

· Control and govern to managed CTO headcount in line with committed targets.

· Ensure that the CTO L4s adhere to the OD metrics set out by HR

· Representation of CTO at WFM Leads Forum (Re-present CTO in Central WFM Leads Forum - provide inputs / suggestions to change process and feedback downstream across service lines)

· Responsible for Governance of Pioneer Data Sanity for Forecast accuracy and alignment

· Coordinate with R&O team to share hiring plans and to set the expectations for CTO

· Make sure MPP rate is aligned with actuals for Perms and Non-perms across all the Service lines and regions.

· Responsible to provide/ produce required headcount metrics in support of decision making to CTO ExCo, Country/Regions and Tech Centre head.

· Deliver process improvements, key controls and automation through constant review both internally and best practice in the market.

· Involve in Tooling strategy such as Jira, Confluence, SharePoint as well as standard processes defined by the Head of CTO Workforce Strategy

· Ensure that all the SLAs is at the prescribed level or higher (99.9%)

Requirements

· Expertise in Strategy, Business Planning, Governance and Stakeholder Management

· Must have an SME understanding of financials & headcount related data & tooling.

· Strong ability and experience of influencing decision making with useful Insights drawn from data including senior stakeholders and vendor managers

· SME skills in putting data in a simple way and effective presentation skills.

· Good ability to present decks to senior stakeholders with clear takeaways.

· Effective stakeholder management with regular and proactive engagement

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500