Senior Roaming Fraud Manager (m/f/d)

Location

Location: Luxembourg or London
Please note that we are open to relocating the role to a European market should we find the right candidate that said we welcome applicants from Vodafone EU hubs.

Posting Timeline

Posting Date: 15th April 2024
Closing Date: 30th April 2024

Company

Our purpose at Vodafone is to connect for a better future. At Vodafone Group, we partner with our local markets to drive consistency and earn customer loyalty across 20 countries for over 600 million customers. We are restless and passionate about creating a better future for all. We are always open to new things, and curious to create solutions that our customers will love. We are constantly learning to innovate the way we operate, set our global standards, and deliver on our strategy. Our ambition is to improve 1 billion lives and half our environmental impact by 2025. It's up to each of us to make this happen. Ready?

What you'll do

The Senior Fraud/Investigation Principal focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They have responsibility for the identification of patterns and trends to develop improved fraud management systems, processes and policies. The Fraud / Investigation Principal is recognised as an expert in fraud prevention, detection and investigation maintaining fraud policies providing expert support and guidance on fraud and investigations to within the local market. Typically reports to the Head of Corporate Security.

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Who you are

• Roaming Fraud Management: Provide expert advice to the business, influencing decisions, ensuring that fraud and investigation policies are well understood and that there is full compliance within the local market. Apply complex evaluative judgment to establish and maintain the Fraud Risk Assessment process and Fraud Management policy standard complying with Vodafone policy standards.


• Influencing Skills: Influence the strategic decisions and direction of Vodafone Fraud and Investigation Policies. Influence external third parties, improving Vodafone's understanding of fraud and ability to work with government and industry partners on fraud policies and solutions;


• Communication Skills: Demonstrate strong communication skills influencing colleagues and wider senior stakeholders, improving the prevention and detection of Fraud;


• Business Acumen: Advise and assist the business, promptly, proactively, and reactively providing appropriate specialist fraud support and mitigating risk to the business.


• Telco Experience: Experienced working in the telecoms industry.

Together we can