Friday 26 April 2024
£86,964 - £102,310
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Job Share; Hybrid Working
JOB TITLE: Lead Customer Journey Manager - Core Banking & Payments Lab
LOCATION: London or Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
This Lead Customer Journey Manager role sits within the Core Banking and Payments Lab of our Cash Management and Payments Platform, within Business and Commercial Banking (BCB).
You'll play a crucial role in product development; assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, you'll also play a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.
The Customer Journey Manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. In this role there will be a specific focus on payment journeys to support ongoing transformation of our Corporate and Financial Institutions proposition.
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!
Job posted: Apr 12, 2024
Expiration date: Apr 26, 2024