Platform Architecture

Job ID: 0000K2R3

Location: Sheffield, United Kingdom

Area of interest: Technology

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 12-Apr-2024

Closing date: 26-Apr-2024

Job description

Platform Architecture

Join a digital first bank that's powered by people.

Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.

You'll have an impact on bringing digital-first banking to our customers by defining the future state architecture vision and strategies for our Global Businesses and Global Functions.

You'll be developing business, data, software, and integration architecture standards to manage processes, systems, and technology complexity across the HSBC Group. Through dynamic, agile collaboration you'll work closely with business partners to translate their requirements into integrated solutions that can be deployed globally using consistent service patterns for ease of deployment, support, and enhancement.

You'll be developing business, data, software, and integration architecture standards to manage processes, systems, and technology complexity across the HSBC Group. Through dynamic, agile collaboration you'll work closely with business partners to translate their requirements into integrated solutions that can be deployed globally using consistent service patterns for ease of deployment, support, and enhancement.

The Technology Architecture function sits within Technology and its mission is to ‘Guide the HSBC Group to Build the Right Technology in the Right Way'.

The Platform Architect for Service Management is part of a team of Service Management architects aligned to the Chief Technology Office (CTO) who create and maintain an intelligently connected ecosystem of complementary technologies that enable our business.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Contribute to the development and implementation of architecture strategy, standards, blueprints, and roadmaps for Service Management.

• Be responsible for the delivery of all aspects of the design and material decision making relating to solutions supporting CTO Service Management – including the identification, management, and remediation of any material design issues.

• Provide Architecture consultancy and drive simplification for CTO Service Management Process, Control, Data and Tooling, including those that are related to the function within CTO Enablement.

• Introduce new practices, processes, techniques, products, services, technologies, and standards where needed against identified use cases, via the appropriate HSBC governance bodies.

• Adopt a customer-centric culture that encourages outstanding service and deepens customer insight through co-creation with them.

Requirements

To be successful in this role you should meet the following requirements:

• Experience of industry standards tools supporting Service Management, Event Management and Asset Management (e.g. ServiceNow, Splunk, Microfocus UCMDB / Universal Discovery, xMatters).

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences including senior executive management.

• Ability to compare and contrast different solutions to meet a business requirement (preferable experience of supporting and designing on-premise, public cloud, externally hosted and SaaS solutions).

• Proven ability to translate business needs into appropriate technology solutions.

• Able to explain technical complexity to a non-technical audience.

• Experience in IT within a complex global organisation (preferably in a highly regulated industry such as Financial Services), and the Architecture, Engineering or Process disciplines within it.

This role is based in Sheffield .

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500