Head of Commercial Performance

End date

Friday 26 April 2024

Salary range

We support agile working

Click here for more information on agile working options.

Agile Working Options

Job Share; Flexibility in when hours are worked; Hybrid Working

Job description

JOB TITLE: Head of Commercial Performance

SALARY: £101,000 - £142,000 (dependent on location and experience)

LOCATIONS: Leeds / Bristol / Halifax / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We're looking for a commercial leader who is well versed in traditional financial practices and is excited by new ways of measuring and defining value from a customer's perspective. If you have a growth mindset, foster collaboration, and thrive in an ever evolving space, we want to hear from you.

The role supports our mass market segments and proposition team. You'll help shape and drive the customer P&L, segment performance and proposition performance. You'll define the commercial value of the customer opportunities and our consequential priorities. This role offers the opportunity to drive commercial, trading, investment, and prioritisation activity for our segments and propositions. You'll engage, influence and story tell a new way of measuring value so that we take a broader more rounded view of customer, future, and family value.

This role interfaces into aiding the management of outcomes and measuring impact across segment and proposition activity. It takes a view of the full customer pipeline and lifecycle. You'll drive insights and deep dives to build understanding of the segment performance.

At Lloyds, culture is key. So we want someone who is open, collaborative, and has the maturity to understand their org chart is not the be all and end all. We're after someone who has enough drive to make a difference, enough experience to influence, and enough smiles to have fun with their work. If this sounds like you and you want to work with people that are diverse, driven, and different, then read on.

The Role:

You'll lead a small team of experts driving the customer performance forward. You'll work closely with the customer insights teams, our finance partner and the different product teams. You'll report into the Mass Market Segment Director.

• Help shape and inform the group customer P&L
• Define and run segment trading sessions
• Defines and owns alternative measures of value including customer engagement, customer-value, customer-life-time value, and family relationships
• Collaborates with segment teams to ensure the customer-pipeline performance and value is considered, tracked, and reported
• Collaborates with Proposition teams to ensure robust proposition metrics are agreed and measured across both deliver and run states
• Relationship lead with Chief Customer Office around data, insights and reporting needs
• Responsible for forums which discuss the trading performance of segment and propositional impact supporting decision making around business prioritisation
• Relationship lead into Finance for both commercial performance but also across budget, cost and resource management pillars

What You'll Need

• Commercial Savvy – leverages robust financial and commercial skills to own critical commercial artefacts which enable the effective measurement and dissection of customer, proposition, and commercial performance
• Product Insights – strong experience across the full banking product suite including a rich understanding of the commercial drivers of product construct and performance inclusive of pricing and market considerations
• Value Measurement – creates and owns measures which showcase the value created from customer and proposition activity with regards to customer engagement, customer value, their lifetime value, and the impact of establishing and strengthening connectivity across segments
• Investment Ownership – detailed knowledge of investment planning and prioritisation practices, ensuring Customer Propositions allocation optimises value-opportunities and aligns to backlogs
• Relationship Management – expert collaboration and influencing skills to ensure support functions continuously provide timely and quality inputs that enable the effective functioning of the team

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.