Creative Lead (Manager), Digital Services Team North and South Europe

Connect to your Industry

As a Creative Lead, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be accountable for all design and creative efforts throughout the product lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to experiment, shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities. As a creative at heart, you are a user-focused professional who spearheads innovation and lives the spirit of experimentation in our agile development lifecycle.

• LeadershipThis role will lead a team of 2 Product Designers and a researcher, fostering a culture of innovation, collaboration, and continuous improvement.Provide guidance and support to team members, empowering them to deliver high-quality design solutions that meet user needs and business objectives.You'll play a key role in promoting collaboration between our Design, Tech, and Product teams, working together to innovate and enhance user-centered design practices.Support your squad with auditing and prioritising Design System work to be done.
• CraftOversee the end-to-end design process, from concept ideation to final implementation, ensuring that all products deliver intuitive, engaging, and delightful user experiences.Practices, drives, and teaches exemplary visual and interaction design practice and holds the design organization accountable for delivering high-quality experiences.Establish and monitor key performance indicators to measure the impact and success of design initiatives.UI & Interaction Design. Using your UI and interaction design skills to build intuitive, delightful experiences for users within constraints.You'll use flows, mock-ups, and prototypes to visually communicate your ideas both to end users and internal teams and be sweating the details to keep Deloitte's quality bar high in everything you create.You'll deeply understand competitors, trends, patterns, best practices, UX design inspiration, and user and business insights.Champion user research and usability testing efforts to gain valuable insights into user behaviour, preferences, and pain points.Defining early-stage products using your UX skills to navigate complexity and identify innovative solutions to real user problems.
• Stakeholder management
• Advocate for the importance of user experience across the organization, influencing decision-making, fostering a user-centric mindset, and increasing maturity in human-centered design thinking.
• Communicating and building alignment with partners across your supergroup, securing buy-in on your team's ideas and direction
• The team will also be tackling larger user experience projects that cut across many areas of the business and therefore need a more strategic approach.

Connect to your skills and professional experience

This is a critical role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of product design.

• Experienced in driving the creation of customer-focused products, ensuring an exceptional user experience.
• Experienced leading teams designing for both responsive web and native app experiences.
• Strong leadership and people management skills, with the ability to grow, motivate and coach a team of designers.
• The ideal candidate is a strategic thinker, a collaborative leader, and a champion of user-centric design principles.
• Excellent communication skills - you can adapt your message based on the audience and enjoy building relationships across all levels of the organisation. Making complex things simple comes naturally to you.
• Have significant experience in UX Design, including high skills in Interaction Design and Information Architecture.
• You excel in UI Design. You're motivated to create outstanding visual designs that align with brand and design systems.
• Be an Inclusive Design and Accessibility advocate.
• You have end-to-end Product Design Experience. You've designed and shipped multiple products or features across various platforms in an agile environment.
• You can confidently present your ideas and tell a compelling story to the broader team.
• You have a portfolio of well-crafted, impactful work that solves real problems for real people.
• You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way.
• You practise evidence-based design and can rationalise your decisions clearly and credibly.
• Experience in leading research is a plus.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.

Be part of Deloitte North and South Europe

At Deloitte, you'll be joining an innovative firm, working together to make positive change happen. In the UK, we are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network.

Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta) Ireland, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK, as well as countries further afield in the Middle East, including Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen).

There are more than 2,700 partners and over 65,000 people that make up our dynamic teams across these regions, who are together responsible for creating €7bn of revenue. We have an unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region.

Respect and Inclusion

In the NSE Ambition we've committed to creating an inclusive environment for all and addressing inequality, to deliver on and scale our inclusion agenda. Our vision is to provide equal opportunities to mitigate systemic bias, develop our people to succeed and thrive through targeted development, evolve and drive our culture around allyship.

Our Purpose & Strategy

Our NSE Ambition focuses on five characteristics - purpose led; universal leaders, inclusive culture; advisory growth, delivery strength; global scale, local touch; and, digital first – which will differentiate our business in the future, enable us to stand further apart from the competition, attract and retain the best talent and be a recognised leader in societal impact – to become THE winning firm. At Deloitte, we tackle our clients' and society's challenges to create progress and possibility for those our work affects. We make an impact that matters. That's our purpose.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."

-Jim, Enabling Functions

Connect to your agile working options

Location: This is an NSE role that is available to all NSE geographies, candidates must reside in an NSE Geography to apply. Applicants can expect some travel in support of delivery and collaboration, managed in line with our WorldClimate ambition.

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You'll be joining one of our innovative virtual communities. Which means you'll be part of the NSE team. You'll spend most of your time working from home like all of your NSE colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You'll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We're continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we're already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our NSE locations.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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