Friday 26 April 2024
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Job Share; Hybrid Working
We're on an exciting journey and there couldn't be a better time to join us as a Customer Journey Manager. We're throwing out the rulebook on what we have done in the past and are changing at pace – which is where you come in.
The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. We are committed to investing in the future, and over the next few years, we are embarking on an unbelievable transformative journey for our infrastructure, our customers, and your career.
Why should you join?
We have millions of customers that rely on our products and services every day. They rely on us to provide them with the best customer experience and journey every time they use us. This is why your role is so important! You will play a crucial role in product development; assisting the Product Owner and the broader product team in understanding, measuring and orchestrating customer journeys with a focus on technology and on integrating across functions. You'll play a key role in making sense of insights and factoring it into prioritisation approaches and design choices.
Some of the other key things you'll be doing are:
What you'll need
We're not looking for people that know all the answers. We're looking for people that thrive on being given a problem and finding a solution. We're looking for people who are comfortable when they need to say no; who aren't afraid to challenge the status quo and push back on stakeholders who may be more senior.
There are some things we are looking for in you though:
We also offer a wide-ranging benefits package, which includes:
No ordinary journey
We are currently going through a multi-billion-pound transformation at Lloyds Banking Group and as part of this, a career with us is no ordinary journey. The opportunities and experience available to you are unmatched. You'll be at the forefront of change and will be part of something that impacts UK society as a whole.
We are building a team that embraces challenges and thrives in an environment where the answer isn't always clear. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
We are hiring multiple vacancies for this role so will begin reviewing application from early April.
Job posted: Apr 19, 2024
Expiration date: Apr 26, 2024