Operations Support Associate, Project Management Centre of Excellence

Connect to your Industry

The PM CoE has moved on from being an engagement support centre of just 50 people to now identifying as a Centre of Excellence with circa. 300 professionals. The department is constantly evolving and still growing, it is fast-paced and varied comprising junior associate grades through to senior project and operational management and directors. All members of the department work together and alongside the Audit & Assurance practitioners to deliver high-quality outputs on the client and internal engagements. The team members remove the admin burden on the wider A&A team by utilising experience and knowledge to undertake the service offering to a high standard.

The department boasts a clear career pathway allowing professional and driven individuals to work along a progression trajectory from associate to assistant project manager in four years, including formal Prince II practitioner accreditation.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The PM CoE supports our audit and assurance practitioners with project coordination and administration. The operations & business support team has ownership of a variety of critical tasks that support the PM CoE and wider firm leadership teams in the effective running of a department.

In your role, you will make a significant impact on the growth and success of the department. You will be expected to take responsibility for a wide range of tasks, while working alongside your peers and team leadership to deliver exceptional service to key stakeholders. The role will be varied, support is provided to any department sub-teams such as workload planning and allocation, operational reporting, learning & development, project management service deployment, and people operations.

Key responsibilities may include, but are not limited to:

• complete and produce high-quality outputs that support the required deliverable of your allocated workstream or project.
• build and maintain relationships with stakeholders of varying grades, maintaining personal professionalism and consideration of the PM CoE reputation.
• Completion of a variety of activities such as diary management, excel report creation and database updates, monitoring and requesting governance updates, and updating project plans
• work with and appropriately challenge colleagues and team members to extract and understand the information required to maintain management information databases/reports.
• keep in regular contact with senior members of the team and requestors/project leads informing of progress updates and managing/prioritising workload appropriately and seeking guidance where needed.
• provide key information for decision-making to senior stakeholders through the creation and maintenance of various reports, this includes positions on KPI/SLAs and milestones.
• maintain confidentiality and professionalism when using or reviewing operational information that may be sensitive – this may include information relating to individuals or the operational performance of a business unit.
• continued identification, development, of improvements and efficiencies to services and processes through agile project management methodology, supporting the drive for operational excellence by contributing towards the performance of a variety of key tasks within a playbook or scope of work
• promote a positive attitude to personal development and investment in learning, commitment to enhancing personal knowledge of the teams overall offering to its clients and department best practices.

Experience the dynamic world of an OSA professional, where each day brings new challenges and opportunities. As an OSA, you'll harness your Excel skills to analyse data, create insightful reports, and drive informed decision-making. Collaborating with cross-functional teams, you'll coordinate projects, streamline processes, and contribute to operational efficiency. With excellent communication skills, you'll engage with stakeholders, present findings, and provide valuable recommendations. Join us as an OSA and unlock your potential in a fast-paced, results-driven environment.

You will be working alongside an internal operational leadership teams, involved in a breadth of activity to support the effective running of a department or operating. The career pathway and people leadership structure will provide you with support and accountability to progress within your role and enable room for development and growth within the department and wider firm.

You will have the opportunity to build strong relationships with a range of different colleagues from peers through to directors and deliver exceptional service in a department where high quality is key.

Connect to your skills and professional experience

You are organised and proactive. Someone who has a practiced ability to prioritise workload to manage conflicting demands and timelines. You take a pragmatic approach to problem-solving and adapt well to a changing environment. We're able to give you the tools and the autonomy to manage your work trusting that you will seek support where required.

ESSENTIAL:

• Personal motivation to deliver high-quality standards in all work
• Competent in reviewing information and spotting and rectifying discrepancies
• Ability to work well as part of a team. Challenging colleagues, both peer and senior, in a positive and professional manner
• Highly adaptable to change in an environment that continuously drives efficiencies and improvements
• Approach that continuously drives efficiencies and improvements, not afraid to challenge the status quo to achieve a better way of working
• Broad level of MS Excel knowledge:
• data interpretation and manipulation using standard pivots and formulas (VLOOKUP, SUMIF, COUNTIF, IF statements)
• data presentation to include the creation of graphs, tables, etc

DESIRABLE:

• Working knowledge of any of the following:VBASharePoint site creation/administration (incl. MS Teams)Workflow automation (Nintex)
• Corporate and regulatory governance knowledge
• Experience in a similar support associate/administrative role within a professional service environment
• Lean Six Sigma or equivalent process efficiency training

Connect to your business - Audit & Assurance

We know it's not just about the numbers. Often, we let the technology take care of those. It's about the creative and collective thinking or our people. That's where the true insight is found. We're redefining the future of audit. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“I have learned so much over the past 12 months - especially liaising with senior stakeholders which will be very valuable for my future career. Good entry role as you are exposed to a variety of tasks, work with different people with different expectations, and can learn a lot.”

VO, Project Support Associate

“The role offers exciting opportunities for those looking to pursue a career in project management. I have found that the department genuinely invests in their employees and is very supportive in helping everyone achieve their goals and objectives.”

TM, Senior Project Support Associate

“I usually work three days in the office and two days at home. I enjoy the social aspect of coming to the office as it strengthens team relationships. Working from home gives a good work-life balance, allowing me to stay at home if needed along with feeling trusted by the business.”

RP, Project Support Associate

“Working at Deloitte is more than just a job, it's an opportunity. Since joining the department I've been supported to realise my full potential and now have a clearer understanding of the skills necessary to achieve success in the Project Management pathway.”

PM, Senior Project Support Associate

“Hybrid gives a nice work-life balance, and not having to travel into the office every day is an advantage. Working from home can be good if you are needing an easier day but aren't unwell enough to need to call in sick”

EA, Project Support Associate

“Really good, ethics of a firm that does what it says in its values. The team are all great and will help each other out and the w/l balance is great”

EPB, Senior Project Support Associate

Our hybrid working policy

You'll be based in Cardiff with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/career

WPFULL SLAUDA LOCCAR CDCTSAU CDCALL