Job description
In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls.
As a Customer Service Adviser, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.
You'll be helping our customers by:
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential. Applicants must be both English and Welsh speaking.
Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.
We're also looking for you to demonstrate:
We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.
Your hours of work will be between the hours of 8am and 6pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
Bank Holiday working is a feature of this role.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we'll help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
Salary: £24,750 per year (pro rata for hours worked)
You'll join on a competitive salary of £24,750 and in addition you'll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
Job posted: Apr 04, 2024
Expiration date: May 02, 2024