Three Link
Canterbury,United Kingdom
Salary average
23000 - 27000YEAR
Type of employment
Permanent
Responsibilities
- Providing 1st/2nd line IT support to clients, addressing technical issues and service requests.
- Conducting site visits when required.
- Overseeing the escalation and resolution of tickets through our service desk from beginning to end.
- Managing SLAs and customer expectations, with the potential for forging and managing relationships with new clients and partners.
- Proactively monitoring IT systems and networks for potential problems to help identify and resolve issues before they cause any disruption to our clients.
- Assisting with the formulation, procurement, and implementation of IT solutions for small businesses.
- Assisting the team in developing and refining working practices and procedures to ensure optimal provision of support services for a growing business.
Skills used at work
- Ambitious
- Good Communications
- Intellectually Curious
- Personable Approach
- Reliable
- Self-driven
- Thinking skills
Job posted: Mar 07, 2024
Expiration date: Mar 07, 2025