Engineering Authority - Security

Job Title: Principal Engineer - OSS
Location: Warwick / Wokingham + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all;
creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What You'll Do
You'll take technical ownership of the Vodafone Security Service for a customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on blue chip accounts that is strategically critical to Vodafone and the country. It is essential that the candidate will be able to interface with all levels of management and account teams both internally and with customer representatives, providing a ‘best in class' level of support 24/7.

Member of an onsite Secure Customer Operations Network Support team, responsible for managing, monitoring and maintaining the smooth operation of all network security infrastructures including Firewalls/Internet Proxy's and IPS Essentially a support role, the core activities include customer liaison, diagnosis and resolution of faults, investigation into recurring issues, planning and implementing of change, and offering technical advice.

Key Responsibilities
- Provide Support to Project Management and Solutions Consultants in formulating designs, HLD / LLDs.
- Support Project Deployment and successful integration of the solutions into live service, including early life support and documentation.
- Deal with customer escalations and on-going run rate and project based opportunities.

Specifically, this will include:
- Resolution of incidents, working to SLA's.
- Layer 2 and 3 troubleshooting, configuration, routine housekeeping and upgrades.
- Planning and implementing of customer changes, based around an ITIL framework.

- Managing vendor fault tickets in accordance with SLA utilising escalations matrices where required.

Who You Are
- You'll be a Consultant who has previously worked within an Operational and Maintenance environment within a large enterprise organisations.
- You'll require excellent communication and presentation skills as you will spend a significant amount of time on client site.
- Possess significant experience of supporting Checkpoint, Juniper, Bluecoat, F5 and knowledge of cisco network solutions (including all major switching families).
- Have a strong understanding of Wireless Technologies and Cisco IPT.
- Wide Area Network Technologies including routing protocols.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together We Can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.