Manager, ServiceNow Solution Architect, Consulting

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience and technology skills to bear on our clients most high-profile technology projects. With market-leading industry expertise, superior business transformation capabilities, and deep technical expertise, our network of practitioners in the UK and beyond, we have created unmatched market offerings to solve our clients' toughest business and technology issues.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner' we provide services to top tier clients in the design and implementation of ServiceNow, whilst developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

Discover more about out ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Deloitte provides services to clients across a variety of industries. Whether you wish to work in Private, Public or Financial industries we can provide opportunities to work in specific domains and across multiple industries.

Your role will focus on providing expert advice and leading the solution orientated aspects of ServiceNow engagements. As a Solution Architect you will need a combination of technical, business, and interpersonal skills and as part of that you will have responsibilities for:

• Engaging with our clients to understand their vision, goals and objectives.
• Understand the business requirements of the ServiceNow solution being designed and translate them into technical designs and specifications, identifying potential risks/issues and able develop contingency plans.
• Ensure the integrity of the solution i.e., is compliant with industry standards and regulations, the solution is secure, and that data privacy is maintained.
• Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
• Collaborate with Enterprise Architects on large scale, multiple system implementations to ensure the ServiceNow solutions fit into the wider Enterprise technology landscape.
• Developing high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
• Identify and solve complex technical problems across the software development lifecycle.
• Lead, motivate and collaborate with team members across multiple workstreams including program leadership, Business analysts, developers, testers, and other stakeholders.
• Able to manage conflicts and escalate effectively when prudent.
• Foster the growth of our people and business.

As a prominent member of our ServiceNow business you play an important role in developing our business, our culture, and our people in the following ways:

• Supporting our business and practice development activities relating to our growing ServiceNow capability.
• Leading the development of innovative market solution offerings based on the ServiceNow platform.
• Defining and maintaining technical governance, principles, standards, and policies to support our Global Delivery capability.
• Leading in the coaching, mentorship, and development of other team members.
• Understanding and contributing to the firm's commitment to creating a more inclusive culture

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced and team driven whilst being able to bring your own experiences to strengthen our growing capability. Deloitte works best connected and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

To qualify for the role, you must be able to demonstrate skills and experience in some or all of the following (depending on level):

• Demonstrated ability to work in a fast paced, challenging and varied environment.
• Working directly with clients and forming partnered relationships.
• Extensive and multiple ServiceNow implementation experience in large complex environments.
• Experience in end to end implementations of ServiceNow.
• Extensive technology experience in an advisory or consultancy capacity.
• Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Bachelor's degree in software engineering, Information Systems, Business, or equivalent from a reputable institution.

Desirable experience

Not essential but preferred experience, skills and certifications:

• Certified ServiceNow CMA and/or CTA
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation.
• Certified in ITIL v3 Foundation or higher certifications.
• Experience in ServiceNow scripting using JavaScript or Jelly including Business Rules, Client Scripts, UI Actions, etc.
• Post-graduate experience – either consulting or in one or more of the following industries: Financial Services, Public Sector (Central and /or Local and Regional Government, Healthcare and Education), Consumer Goods, Retail, Manufacturing, Life Sciences, Energy and Utilities, Telecoms, Media, Technology

Desirable eligibility

Security Cleared (SC) or SC eligibility is strongly desirable, particularly if seeking to work in Government and Public Sector

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan, Consulting

Our hybrid working policy

You'll be joining one of our innovative virtual communities based in UK Wide, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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