WHITECHAPEL TEA HOUSE LIMITED

Shop Manager

London,United Kingdom
  • Salary average
    26500  -  28000YEAR
  • Type of employment
    Full-time

Company

Responsibilities

  • Oversee day-to-day operations to ensure smooth functioning of the shop.
  • Monitor inventory levels and order supplies as needed.
  • Manage staff scheduling, ensuring adequate coverage during peak hours.
  • Ensure excellent customer service standards are maintained.
  • Handle customer complaints and address issues to enhance customer satisfaction.
  • Train and motivate staff to deliver exceptional customer service.
  • Recruit, train, and supervise staff members.
  • Conduct performance evaluations and provide constructive feedback.
  • Schedule and organize staff shift breaks, and time off.
  • Monitor and manage the shop's budget.
  • Implement cost control measures to maximize profitability.
  • Collaborate with the chef or kitchen staff to plan and update the menu.
  • Ensure that food and beverages meet quality standards.
  • Manage pricing and promotions effectively.
  • Enforce hygiene and safety standards in the kitchen and dining areas.
  • Ensure staff is trained on food safety protocols.
  • Develop and implement marketing strategies to attract customers.
  • Plan and execute promotions, discounts, and special events.
  • Utilize social media and other marketing channels to increase visibility.
  • Establish and maintain good relationships with suppliers.
  • Negotiate contracts and prices with vendors.
  • Monitor the quality of products delivered by suppliers.
  • Ensure compliance with local health and safety regulations.
  • Stay updated on food and beverage industry trends and regulations.
  • Maintain accurate records of sales, expenses, and inventory.
  • Generate reports for management on key performance indicators.
  • Analyze data to make informed decisions and improvements.
  • Provide ongoing training for staff on customer service, product knowledge, and safety procedures.
  • Foster a positive and productive work environment.
  • Address any issues or challenges that arise promptly and effectively.
  • Implement solutions to improve efficiency and customer satisfaction.

Skills used at work

  • Shop manager with a few years of experience.

Job posted: Feb 03, 2024

Expiration date: Feb 03, 2025