Assistant Marketing Manager, Transport, Consumer Lending, CCO

End date

Monday 12 February 2024

Salary range

£37,548 - £41,720

We support agile working

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Agile Working Options

Hybrid Working

Job description

JOB TITLE: Assistant Marketing Manager, Transport, Consumer Lending, CCO

SALARY: £37,548+

LOCATION(S): Bristol

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We're looking for someone with a passion for getting things right for our customers, who understands what phenomenal communications look like and has a collaborative and can-do focus to ensure we deliver outstanding comms day in, day out.

We have a permanent vacancy for an Assistant Marketing Manager role, where you'll be part of the team responsible for developing and delivering end to end customer journeys, direct to customer engagement campaigns, operational and customer support communications and other content for our Transport brands (Lex Autolease and Black Horse).

You'll use insight and research to understand our customers and write and deliver campaigns in a straightforward and empathetic way using the Groups Customer Communications Principles.

This is an opportunity to think differently, to look to the future, and make a real impact on the experience the customer has with us.

As Assistant Marketing Manager, you'll need to:

• Creating clear, engaging and empathetic communications in accordance with guiding principles. Developing and implementing multi variant, personalised campaigns and reporting back on their success.
• Undertaking customer journey-based reviews of our communications and making recommendations for improvement. Ensuring delivery format meets customer and regulatory needs (e.g., paperless/email).
• Supporting the development and delivery of insightful presentations for internal audiences at all levels.
• Building and maintaining effective working relationships both internally and externally, including suppliers and agencies
• Participating in current and future requirement gathering, ensuring their validity, accuracy and impact and feeding back to partners accordingly
• Managing approvals, feedback and final sign off of all communications using a campaign management system

What you'll need:

• A marketing background which includes customer communication and content development across multiple formats and channels
• Communication and storytelling skills, able to express your point of view, ideas, and solutions clearly and convincingly to partners
• Hands-on experience of applying relevant consumer legislation to communications
• Proficiency in MS Office, especially Outlook, Word, Excel, and PowerPoint
• Experience implementing new technologies and processes
• Strong data and reporting capabilities and can manage multiple project workstreams concurrently

This is a hybrid role that will require frequent in-person collaboration within our Bristol Hub.

Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career — whatever their background or thinking style.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.