Abu Dhabi Islamic Bank

Help Desk

Abu Dhabi,United Arab Emirates
  • Salary average
    -YEAR
  • Type of employment
    Full-time

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.


Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Sales Support
  • Maintain accurate log for the walk-in customers
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • MIS maintenance for requests
  • Updating cases in the system timely manner
  • Ensure compliance with bank policies
  • Accurate MIS system
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments

Skills used at work

    Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy, Maintain MIS to ensure 100% Service Quality.

    Key Accountabilities of the role

    • Maintain accurate log for the walk-in customers
    • Ensure TAT is adhered to and where possible exceed customer expectations
    • Sales support
    • MIS maintenance for requests
    • Updating cases in the system timely manner
    • Ensure compliance with bank policies

    Results Required

    • Accurate MIS system
    • Ensure customer queries are resolved with agreed TAT
    • Deliver professionalism when dealing with customers and other departments

    Specialist Skills / Technical Knowledge Required for this role:

    • Pro active and very energetic
    • Customer service skills in order communicate and to handle walk in customers
    • Display flexibility in dealing with clients and other team members
    • Fluency in Arabic and English
    • Excellent communication skills
    • Highly organized

    Previous experience required (if any)

    • Previous banking experience in similar role

    Job posted: Jun 07, 2022

    Expiration date: Jun 07, 2023