Abu Dhabi Islamic Bank

Proposition Manager - Priority Banking

Abu Dhabi,United Arab Emirates
  • Salary average
    -YEAR
  • Type of employment
    Full-time

Company

ADIB is a leading bank in the UAE and the 4th largest Islamic bank globally by assets. Headquartered and listed in Abu Dhabi, ADIB was incorporated in 1997 to serve as the first Islamic bank in the Emirate of Abu Dhabi.


Over the last two decades, ADIB has demonstrated a consistent track record of growth with assets now totaling USD 39 billion. The bank currently serves more than 1 million customers through a balanced proposition that combines a highly-personalised customer experience with world-class digital banking services.​

Responsibilities

  • Enhance the Priority Banking proposition to contribute towards segment revenue and profitability.
  • Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results.
  • Manage customer segmentation (i.e. upgrade, downgrade, RM tagging) according to the approved process.
  • Resolve escalated Priority Banking complaints in conjunction with CRU in a prompt and efficient manner.
  • Manage contracts/SLAs with external vendors and obtain required Legal, Compliance and Sharia approvals.
  • Execute customer communication plan of Priority Banking for better customer engagement.
  • Assist in development and roll out of improved Priority Banking processes to enhance customer experience

Skills used at work

  • Customer engagement
  • Customer segmentation

Role: Proposition Manager – Priority Banking

Location: Abu Dhabi

Role Purpose:

  • Assisting in developing and managing the Priority Banking proposition

Responsibilities:

  • Enhance the Priority Banking proposition to contribute towards segment revenue and profitability.
  • Initiate and deliver all campaigns for Priority customers and coordinate with internal stakeholders for the target results.
  • Manage customer segmentation (i.e. upgrade, downgrade, RM tagging) according to the approved process.
  • Resolve escalated Priority Banking complaints in conjunction with CRU in a prompt and efficient manner.
  • Manage contracts/SLAs with external vendors and obtain required Legal, Compliance and Sharia approvals.
  • Execute customer communication plan of Priority Banking for better customer engagement.
  • Assist in development and roll out of improved Priority Banking processes to enhance customer experience

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Extensive knowledge of Retail Banking products & services and customer segment propositions
  • Strong knowledge of marketing and promotion
  • General awareness of competitors in the local banking industry.
  • Excellent communication, interpersonal and presentation skills.

Previous Experience:

  • At least 3 years of experience managing a segment/banking preposition, product or a brand if outside a market.
  • Previous experience in the field of marketing or brand management is a plus.
  • Experience in customer service/service management is desirable.
  • Previous experience of handling and delivering projects.
  • Previous experience being with accountable for a financial target.

Job posted: Feb 06, 2023

Expiration date: Feb 06, 2024