Property Support Engineer - Refrigeration

Salary: Competitive

Location: National

United Kingdom

Apply by: 30/04/2024

About the role

To deliver exceptional industry-leading service through the oversight of reactive & preventative maintenance related activities, by effectively collaborating with field teams, and external bodies, to overcome barriers to service.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Providing remote technical support for proactive diagnosis of maintenance problems to bring them to a permanent and timely solution
• Using the systems available to accurately identify trends and opportunities to improve our maintenance operation
• Working in collaboration with colleagues to optimise our resource and dispatch programs, building effective relationships and communicating clearly across different functions, managing expectations where necessary
• Developing formal incident/investigation Ways of Working methodology
• Undertake site visits as required to support role
• Ensuring there is a safe environment for those who work and shop in our stores and offices
• Ensuring assets are fixed to agreed time scales
• Putting community, customer and colleague welfare at the heart of every decision I make
• Meeting all my statutory requirements
• Managing my workload to make the most of my time at work
• Being aware of the cost implications of my actions treating others how I would expect to be treated

You will need

• Maintenance and/or engineering experience
• Customer service in a relevant fast moving 24/7 business.
• 5 years' experience within a relevant industry provider in a related engineering role.
• Refrigeration experience ideally from a commercial back ground with experience maintaining and installing refrigeration units and packs.
• Performance Management and Improvement
• Communication & stakeholder management
• Data analysis
• Problem Solving
• System and IT proficiency
• Maintenance planning & processes
• Governance and compliance
• Organisational and planning skills

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What's in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• The right to request flexible working from your first day with us
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay and we also offer 4 weeks fully paid paternity leave
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the benefits we have available for our colleagues

About us

At Tesco Maintenance, it's our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores.

From multi-skilled, to technically-savvy technicians, we've got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done. Our Engineering team work to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.