Client Service Associate

Job ID: 0000K54U

Location: Worthing, United Kingdom

Area of interest: Commercial Banking

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 03-May-2024

Closing date: 20-May-2024

Job description

Some careers are more impactful than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a Client Service Associate to join a small team looking after some of our largest global Clients. This is a great opportunity to learn new skills and expand your knowledge of the different products available in GTRF.

Your responsibilities will include:

• Delivering high quality customer driven service to ensure Client service levels are delivered in line with our Global service proposition

• Working accurately and ensuring all communications are dealt with in a professional and timely manner

• Effective collection activity is conducted on customer accounts covered by Credit Protection

• The security (debt) on the IFAI systems are correctly valued and displayed at all times

• Control Accounts are fully reconciled and outstanding items are subject to agreed clearance actions

• Reconciling and controlling the valuation of debts on a monthly basis, from client returns, and by servicing the clients' operational requirements

• Retentions identified through risk management of client Aged Debtor reports are correctly applied

• Audit reports are promptly actioned

• Every opportunity to broaden and deepen the client relationship is seized

Requirements

To be successful in this role you should meet the following requirements:

• Good understanding of Receivables Finance (RF) products and systems, and invoice discounting

• Strong attention to detail

• Excellent communication skills

• Sales Ledger reconciliation, accounting or credit control skills

• PC literate with knowledge of Excel being an advantage

• A team player

• Self-motivated to achieve results and accomplish objectives

• An absolute commitment to service of high quality

• Ability to constructively challenge and embrace change

The base location for this role is Worthing operating a Hybrid working model.

You'll achieve more when you join HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500.