Network Engineering Specialist

Job Req ID: 32845

Posting Date: 3 May 2024

Function: Infrastructure

Unit: Networks

Location: Snowhill, Birmingham, United Kingdom

Salary: .

Recruiter: Dan McCarthy

Hiring Manager: Phil Gwaspari

Career Grade: D

Internal Closing Date: 03/05/2024

Why this job matters

The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you'll be doing

1. Undertakes routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.

2. Undertakes the implementation of new and enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.

3. Maintains standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.

4. Manages the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.

5. Executes engineering efforts to ensue currency and supportability of networking technology.

6. Participates in technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.

7. Delivers the required documentation, knowledge transfer and training to successfully land new solutions into the support organisation.

8. Delivers support for clients with data protection and overarching cloud capabilities.

9. Drives the implementation of core and cloud infrastructure security to manage risks and exposure.

10. Provides support for problem escalations from the global network support organisation.

11. Drives impact with a range of customer, operational, project or service activities within the Network Engineering team and other related teams.

12. Mentors other Engineering professionals, helping to improve the team's abilities by acting as a technical resource.

13. Champions, continuously develops and shares with team knowledge on emerging trends and changes in Network Engineering.

The skills you'll need

Troubleshooting

Escalation Management

Issue Resolution

Network Delivery

Health & Safety

Vendor Management

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Network Implementation

Network Design

Incident Management

Event Planning

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Why this job matters

The purpose of this role is to lead on design and test activities within our Global Reach platforms. The purpose of the Network Design Specialist role is to deliver network designs for Global Reach network platforms and/or customer solutions. Specifically, this role is accountable for:

• Driving efficiency and scalability through the re-use of IP/VPN network designs and ongoing in-life operation of designs across the overall Global Reach network platforms and/or customer solution.
• Typically leading a matrix (virtual) team of technical experts/contractors to deliver network design solutions and provide technical thought leadership to a larger matrix team. The sphere of influence for the matrix team will be from a technical perspective.
• Acting as a technical ambassador for the company and providing expert technical consulting to customers at a platform and/or overall solution level.
• Deciding on design scope and design of the overall Global Reach network platforms and/or customer solution.

What you'll be doing – your accountabilities

The purpose of the Network Design Specialist engineer role is to lead the design of IP/VPN technologies. Specifically this role is accountable for:

• Design accountability for new features into Global Reach platforms.
• Provide thought leadership to senior internal stakeholders and customers regarding aspects of Global Reach platforms and/or customer solutions.
• Point of contact for technical expertise to senior stakeholders, internal and external.
• Mentor and share knowledge with others and be an advanced user of design tools.
• Create and develop architecture patterns and design techniques for BT and/or customers.
• Lead on resolving customer impacting issues regarding the overall network platform and/or customer solution.
• Solve problems that tend to arise from the interaction of multiple components and usually are complex and unknown related to the overall IP/VPN platform and/or customer solution and involve vendor interworking issues.
• Raise and resolve implementation issues with suppliers and other designers.
• Resolve in-life issues to overall network platform and/or customer solution, as appropriate.
• Lead a matrix team as appropriate within Global Reach.
• Estimate the time and type of resource needed to support deliverables with increasing cost impact and time duration.
• Drive transformation specifically in terms of automation,

The skills you'll need to succeed

• Specialist knowledge of IP/VPN technologies and vendors (Cisco/Juniper)
• Specialist knowledge of relevant emerging network/software technologies.
• Experience leading matrix teams to deliver network designs and testing.
• Software development skills specifically in solving network issues / activities.
• Experience in resolution of customer impacting network issues.
• Working knowledge of CI/CD principles and tools such as Gitlab is desirable.
• Working knowledge of automation test frameworks such as Behavior Driven Development (BDD) and/or Robot Framework is desirable.

Member of a professional body e.g. Institution of Engineering and Technology

Experience you'd be expected to have

• Leader of matrix technology team.
• Delivery of IP network design
• Strong collaboration skills.
• Ability to lead / coach teams to change and develop an innovative, challenging, and supportive team culture.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.