Thursday 30 May 2024
£111,469 - £131,140
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Job Share; Other Agile Working Arrangements / Open to Discussion
Head of Customer Interactions (x2 positions)
Lloyds Banking Group
Bristol Harbourside, Halifax Trinity Road, London 125 London Wall – Hybrid working in one of these offices 2 days per week and the rest from home.
Salary & Benefits: £111,469 to £140,216 per annum (location & experience dependent), personal bonus scheme, 15% employer pension contribution, private medical insurance, flexible benefits system, 30 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices and other flexible options to support a good work-life balance.
Summary;
We're searching for a Customer Interactions expert who can help our Consumer Businesses grow faster. You'll be responsible for galvanising a team of technical and non technical people to meet the needs of our customer through creating personalising and tailored experiences across the traditional 121 marketing channels. This team helps support 1 in 5 sales across Lloyds Banking Group and our ambition is to lift that further.
If this speaks to you – then read on.
What is the role?
There are two positions available carrying out the same role focusing on differing sets of products, the first leading Consumer Lending Interactions and the second leading Insurance, Pensions & Investments Interactions.
You'll leverage data using the latest techniques across data science, analytics, and measurement to improve our contact to outcome rations across product and non product aligned customer needs – designing interactions that take account of inferred and declared needs of customers.
We're looking for someone that thinks about customer journeys, interactions and customer first – not just the boundaries of their plan.
Reporting to the Director of Customer Interactions, you'll be responsible for ensuring the team delivers on the commitments made to deepen the relationships with our customers through personalising their experiences.
Key responsibilities;
What do we need to see from applicants?
We like people who come from diverse cultural or industry backgrounds and are looking for someone knowledgeable within this field of work, with good leadership skills and excellent communication. On your CV, we need to see the following to consider you for interview:
About working for us;
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
Job posted: May 03, 2024
Expiration date: May 03, 2025