Regional Delivery Partner

Job Req ID: 32864

Posting Date: 2 May 2024

Function: Business Operations

Unit: Business

Location: Northern Command Centre, Sheffield, United Kingdom

Salary: Competitive

Recruiter: Jayson Coley-Wynters

Career Grade: Competitive

Closing Date: 14/05/24

Why this job matters

As an Engineer Resource Controller you will ensure that the Field Engineer team is optimally matched to meet provisions, as well as fault and project demands. You will provide real time support to Field teams, Project teams and other customer facing units, ensuring they all meet their service targets. Your main responsibility will be to optimise work allocation and distribution up to 5 days out, utilising the allocations system.

What you'll be doing

• Monitor field allocation system to ensure effective deployment of field resource, working closely and collaboratively with engineers, making sure they are the best fit for the customer.
• Use the right tools and systems to identify risks and issues with resource allocation profiles, flagging to the correct control / area manager.
• Manage customer escalations on the day by utilising all resourcing solutions, including 3rd party resource.
• Continually improve control processes, managing task enablement to meet required deadlines.
• Manually build tasks to meet require appointment dates where automation is not in place, e.g. Cloud Voice.

The skills you'll need

• Problem solving, be logical and methodical.
• Experience with Microsoft Office is essential, along with good written and verbal communication.
• Previous experience as a resource controller or similar.
• Multi-tasking and working under pressure.
• Product Knowledge is desirable.

Benefit

• 22 days annual leave + bank holidays (can buy extra days)
• BT pension scheme (5% from you, 10% from BT)
• Opportunity to purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.
• Season ticket loan, discounted Virgin experience days, financial education programmes.
• Discounted BT & EE retail products.
• Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.