Inside Sales, Sales Manager

Job Req ID: 32903

Posting Date: 2 May 2024

Function: Sales and Commercial

Unit: Business

Location: Assembly, Bristol, United Kingdom

Salary: Competitive + Excellent Benefits

Job Req ID: 32903

Posting Date: 02/05/2024

Function: CPS

Location: Bristol or Birmingham

Salary: Competitive + Excellent Benefits

Why this job matters

As the Inside Sales, Sales Manager, you will be instrumental in driving sales performance, managing the diversity of customer accounts for the region through frequent and meaningful customer interactions. You will also carefully plan and forecast to ensure best return on investment. In this role, you will maintain a continual focus on delivering high standard culture, building and revising plans based on employee engagement and customer satisfaction. You will manage accounts and support field customers always looking for new opportunities for the business. All the while you will motivate your sales team to deliver against their targets. You will be a great coach as you support the continued development of your team.

What you'll be doing

• Responsible for sales activity and performance of team, critical to the delivery of the regional sales strategy. To do this you will conduct market research, making adjustments to maintain optimal team performance, taking into account changing forces, competitor activity and internal volume targets.
• Responsible for timely and effective coaching and mentoring for your team, in doing this you will create a reputation that attracts the best talent both internally and externally, honing an environment for the team to focus on customer loyalty and created long-term relationships, using reward and recognition tools to motivate team.
• Move customers away from end-of-life technology to new technology protecting their experience and revenue.
• Utilise sales reporting, analytics and commercial insights to drive continual improvement for the best KPI outcomes, actively managing under performance.
• Accountable for ensuring compliance requirements with sales processes, sales pay plan, sales incentives, legal and competition (salesforce data management, pipeline and winning new business management). Also accountable for compliance of team e.g. mandatory training, gifts and hospitality policies.

The skills you'll need

Customer Relationship Management

Problem Solving

Account Management

Growth Mindset

Performance Management

What we'd like to see on your CV

• The ability to coach and lead a team is integral to this role - influencing, developing, driving and motivating at an operational and tactical level.
• Experienced people manager, with HR procedure knowledge and performance management.
• Be able to deliver business objectives, stretching sales targets, while cultivating a high achieving culture.
• Practised in accurate forecasting, with confidence to challenge status quo when more effective, efficient routes are identified.
• Stakeholder management across field based and other internal teams.
• Public sector experience is desirable.

Benefits

• Competitive salary
• On Target Commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.