Manager, Delivery Management & PMO, Insurance Technology, Industry Solutions, Consulting

Connect to your Industry

Industry Solutions adopts a business led approach to achieving technology enabled transformation.

Our Insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition. The increased focus on going digital and the rising number of innovations in the insurance-tech industry have revolutionised the competitive landscape.

As part of this team, you'll work alongside a team of Insurance specialists from across Global General Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.

As part of Wealth and Insurance Technology team, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition, to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The roles and responsibilities of the role are as follows:

• Apply project management methodologies, establish guidelines and ways of working in complex delivery and stakeholder environments to successfully deliver engagements
• Manage workstreams across a full project lifecycle, including integrating into wider programme or organisation governance routines as required
• Work closely with key internal and client stakeholders and effectively demonstrate core project and people management skills
• Maintain and improve the existing project governance to promote stakeholder confidence by ensuring that financial and RAID reporting is timely, accurate, actionable, and fit for purpose
• Ensure that both your progress, and that of the team, is not blocked and team members are able to access people and tools they need to achieve their goals
• Support clients throughout project lifecycle including project planning, requirements gathering & process definition
• Work within diverse teams to help deliver measurable business outcomes to quality and timescales
• Mentor, Coach and Manage performance of junior members of the practice, supporting their career development, learning and well-being
• Build effective relationships with peer-level stakeholders across all workstreams, for example, Operations, Risk, and IT teams
• Understand clients' strategic and business objectives to help with pre-sales activities and bid preparation, formulate aligned proposals, statements of work and client presentations
• Participate fully within Deloitte to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm's commitment to creating a more diverse and inclusive culture

Connect to your skills and professional experience

You must be enthusiastic and passionate for driving change and real impact in the Insurance industry.

An independent thinker who also thrives as part of a team, with excellent communication and presentation skills.

Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Professional experience should include:

• Proven experience of working in a similar role in a professional services business with project management experience, with hands on experience of leading on projects through a full lifecycle of initial requirements gathering and specification through to the acceptance and delivery of solutions/outcomes
• Experience gained within a leading insurer, broker, or consulting firm with a track record of high performance and success in complex and high impact roles
• Experience in leading teams (at least 5 members) and a budget of £2M + in an insurance technology environment or delivery experience of an insurance platform
• Exceptionally well versed in project management methodologies (Agile, Waterfall, Hybrid or equivalent) and PMO functions
• Significant experience in one of the following delivery areas:Technology Delivery (including Cloud)Business TransformationOp model designData analytics
• Significant experience in one of the following functional areas:General Insurance processes, reporting and governance across quote, placement Underwriting, Policy administration, Billing, Claims, Accounts/ Finance & Risk ManagementLondon Market specific processes, reporting and governanceOutward & Inward Reinsurance Underwriting, Accounting and ClaimsHealth Insurance processes, reporting and governance
• Well-versed in emerging technology trends in insurance and broader financial services
• Experienced in managing senior stakeholder relationships
• Professional certifications – for example, at least one of CSM, PMI-ACP, SAFe, PMP, PRINCE2 or equivalent, or similar certifications

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In human capital, Deloitte is far ahead of any of our immediate competitors.” - Sophia, Consulting

Our hybrid working policy

You'll be based in London with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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