Change Specialist

Location: London or Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

Hybrid Working

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

We're looking for a Change Specialist to join us within the Victoria Project team within the Digital, Data and Transformation organisation in Vodafone Business UK. Project Victoria is a transformational programme where we are migrating all our mobile Business Customers from legacy billing platforms to the new CCS platform. You'll be responsible for managing the change across several Vodafone Business UK teams, ensuring that all impacts of the changes being delivered are assessed and understood, and readiness plans are created and implemented so that the change lands successfully. In addition to core change management activity, the role will take primary ownership of the Victoria Comms plan, along with the following:

• Identify and engage impacted stakeholders across the Vodafone Business estate, whilst establishing an approach for ongoing management of these areas.


• Carry out impact assessments to determine change and readiness requirements for these areas resulting from Victoria,


• Plan and manage business readiness for the allocated business stakeholders, including resource/volume forecasting, supporting L&D with training needs analysis and requirements and training approach and planning. You'll also be required to carry out change readiness assessments and identification of change interventions.


• Collaborate closely with service design and process specialists to ensure the documented journeys and associated work instructions meet the needs of stakeholder areas.


• Identify and manage risks, issues, and dependencies, escalating for support where required.


• Engage and update Business stakeholders in a timely manner, involving and consulting with appropriate key members when required and to enable key decisions.


• You'll have the opportunity to own the wider Victoria comms plan, overseeing and implementing the design, development, delivery, and management of key communications.

Who you are

• Proven change management or readiness experience within large projects and programmes, from impact assessment through to hyper care stages, end to end.


• Experience of conducting change impact assessments, planning, and managing operational readiness activities.


• Ability to organise and prioritise business demands, proactively planning with the bigger picture in mind and showcasing project management skills.


• Demonstrable stakeholder management skills enabling cross-functional collaboration up to Senior level.


• Excellent communication across the board and ability to present confidently to senior stakeholders.


• Previous working experience of managing a project/programme comms plan, using various communication tools/channels.


• Can be adaptable and showcases a growth mindset, able to work effectively both independently and as part of a team.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Hybrid