Lloyds

3i’s Quality Assurance Analyst

Birmingham,United Kingdom; Edinburgh,United Kingdom; Leeds,United Kingdom
  • Salary average
    31151  -  32790YEAR
  • Type of employment
    Permanent

Company

Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.

Responsibilities

Skills used at work

    End date

    Sunday 12 May 2024

    Salary range

    £31,151 - £32,790

    We support agile working

    Click here for more information on agile working options.

    Agile Working Options

    Job Share; Hybrid Working

    Job description

    About this opportunity:

    • To provide assurance that 3i's are completing SAR investigations and customer relationship decisions in compliance with procedures, LBG policy and AML regulations.
    • To provide assurance to stakeholders that work is completed to a high standard, through the issuing of weekly and monthly MI.
    • To continuously review the QA error matrix in line with current appetite and risks.
    • To identify trends in quality errors via a range of root cause analysis focusing on greater areas of risk when required.
    • To actively participate in a range of QA calls with stakeholders.
    • To be proactive in own development within the team such as upskilling on to different processes.
    • To provide support and coaching to individuals with quality concerns, to support with colleague performance.
    • To support the procedure and performance team with adhoc tasks such as dip sampling.
    • Identify as a subject matter expert on procedures within the department.
    • To conduct a range of best practice sampling and provide constructive feedback to colleagues.
    • To proactively seek opportunities to further develop self and wider team.
    • To ensure error/remedial actions has been completed to minimise the risk to the bank and for completion of data.
    • Passionately drive culture forward via continuous improvement and colleague engagement.
    • To identify and escalate any data risks or breaches.
    • To support peers, new to the role.

    What you'll need:

    • Oral Communication
    • Procedural / Product / Specialist Knowledge / Understands the business.
    • Analytical Skills
    • Deliver Change & Improvement
    • Delivering Results Collaboratively
    • Self-Work / Organisation
    • Attention to Detail
    • Does the right thing / Strives for improvement.
    • Regulatory Understanding
    • Quality Assurance knowledge

    About working for us:

    Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

    The team has an inclusive & fun demeanour. You can expect personal development and a career that's enriching and full of opportunity. In Economic Crime Prevention, we promote an inclusive and supportive culture - it's one of the many things our colleagues love about working with us.

    Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities.

    Together we'll play a key part in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

    If you'd like reasonable adjustments to be made to the recruitment process, just let us know.

    If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

    Job posted: May 02, 2024

    Expiration date: May 12, 2024