Job Req ID: 32757
Posting Date: 30 Apr 2024
Function: Engineering
Unit: Networks
Location: Snowhill, Birmingham, United Kingdom
Salary: Atractive salary + bonus + great benefits
Working style: 3 days office, 2 days anywhere
We are looking for a Technical Service Professional who will be a valued member of the Global Voice Service Operations team.
You'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements.
This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers.
Mandatory
Nice to Have (these skills can also be learned on the job):
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Job posted: Apr 30, 2024
Expiration date: Apr 30, 2025