Job Req ID: 32758
Posting Date: 30 Apr 2024
Function: Engineering
Unit: Networks
Location: Snowhill, Birmingham, United Kingdom
Salary: Atractive salary + bonus + great benefits
Working style: 3 days a week office, 2 days anywhere
We are looking for a Global managed Voice services specialist to join and support the Global Managed Voice team. This role as part of the Complex Voice team will provide expert support on difficult issues. The role will encapsulate change and escalation management, firstly making sure that change activities are properly supported through robust test plans, and also managing escalated tickets that are raised by our customers. The role holder will be responsible for leading on training plans to upskill the Global Managed Voice team on existing and new elements of the global voice network. Finally the role will include proactive service monitoring of the global voice network, identifying any potential customer impacting faults.
Mandatory
Nice to have (these skills can also be learned on the job):
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Job posted: Apr 30, 2024
Expiration date: Apr 30, 2025