Reception HQ

Sales & Service Representative

UK wide
  • Salary average
    -YEAR
  • Type of employment
    Permanent, Full-time

Company

Responsibilities

  • Manage inbound phone and email enquiries new and existing clients
  • Educate potential clients on our solutions, benefits and prices
  • Actively support clients with their account setup and billing enquiries
  • Assist clients with complaints when things don’t go to plan
  • Update solutions for clients based on their changing needs
  • Proactively identify opportunities to cross-sell additional services
  • Set up new services to ensure a high-quality answering experience
  • Re-engage cancelled, dormant and seasonal clients as required
  • Optimise call flows to ensure receptionists handle calls accurately
  • Build positive relationships with clients, big and small

Skills used at work

  • Ability to thrive in a fast-paced environment
  • Ability to work both autonomously and as part of a team
  • Analytical mindset and an ability to learn new tools quickly
  • Positive, client-focused attitude
  • Strong attention to detail and a proven ability to get things right first time

Job posted: Apr 29, 2024

Expiration date: Apr 29, 2025