Reception HQ
UK wide
Salary average
-YEAR
Type of employment
Permanent, Full-time
Responsibilities
- Manage inbound phone and email enquiries new and existing clients
- Educate potential clients on our solutions, benefits and prices
- Actively support clients with their account setup and billing enquiries
- Assist clients with complaints when things don’t go to plan
- Update solutions for clients based on their changing needs
- Proactively identify opportunities to cross-sell additional services
- Set up new services to ensure a high-quality answering experience
- Re-engage cancelled, dormant and seasonal clients as required
- Optimise call flows to ensure receptionists handle calls accurately
- Build positive relationships with clients, big and small
Skills used at work
- Ability to thrive in a fast-paced environment
- Ability to work both autonomously and as part of a team
- Analytical mindset and an ability to learn new tools quickly
- Positive, client-focused attitude
- Strong attention to detail and a proven ability to get things right first time
Job posted: Apr 29, 2024
Expiration date: Apr 29, 2025